CRISTINE PRASHAD
Logistics Management
Effort,USA
Summary
Professional leader prepared for this role with focus on maintaining operational excellence and customer satisfaction. Proven ability to drive team performance and adapt to changing demands, ensuring consistent and reliable results. Expertise in conflict resolution and team collaboration, characterized by proactive and reliable approach.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Manager on Duty
Worldwide Flight Services
03.2025 - Current
- Supervised daily operations and ensured adherence to company policies and procedures.
- Coordinated staff schedules to optimize workflow and maintain adequate coverage during peak hours.
- Trained new employees on operational standards, safety protocols, and customer service excellence.
- Resolved customer complaints effectively, enhancing overall guest satisfaction and loyalty.
- Implemented process improvements that streamlined operations and reduced service times significantly.
- Led team meetings to communicate goals, expectations, and foster a collaborative work environment.
- Conducted performance evaluations, providing constructive feedback to promote employee growth and development.
- Trained employees in essential job functions.
Area Manager of Operations
ShipBob
10.2023 - 02.2025
- Identified potential risks associated with various operations activities and implemented preventive measures accordingly.
- Established operational objectives and standards of performance for staff members.
- Conducted periodic reviews of existing processes and procedures for continuous improvement initiatives.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
- Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored quality assurance processes to ensure product meets quality standards.
- Evaluated employee performance on a regular basis to promote professional development opportunities.
- Developed strategies for improving team performance, customer satisfaction, profitability and productivity.
- Implemented process improvements to optimize operational efficiency.
- Trained and mentored staff to optimize workflow and maintain high performance standards.
- Led performance reviews, providing actionable feedback to foster employee growth and development.
- Collaborated with senior management to develop long-term plans for achieving organizational goals.
- Managed day-to-day operations including scheduling, staffing, inventory control and customer service.
- Provided leadership support for special projects as needed.
- Motivated teams to achieve peak performance levels through training, coaching and mentoring activities.
- Developed effective communication systems between different departments.
- Resolved conflicts among employees in a timely manner while ensuring compliance with company policies.
- Managed day-to-day activities of staff to facilitate optimum efficiency levels.
- Collaborated with senior management team to create and implement business development plans.
- Set tone for office and company through leading by example and establishing positive culture.
Operations Supervisor
McKesson
02.2023 - 10.2023
- Successfully managed day-to-day operations of a large team, providing guidance and leadership to ensure efficient workflow.
- Oversaw staff development, training and performance management.
- Trained, coached and mentored team members to foster a highly productive work environment.
- Assigned tasks according to individual abilities while motivating staff to reach goals within deadlines.
- Conducted regular performance reviews and provided feedback to team members.
- Identified training needs for staff members and coordinated appropriate training programs.
- Evaluated employee performance against set objectives on an ongoing basis.
- Met with staff to discuss procedure adherence, proper job-specific techniques, and performance.
- Planned, scheduled, and assigned work activities for personnel.
- Ensured compliance with all safety regulations in the workplace to protect personnel and assets.
- Contributed to strategic planning to guide decisions aligned with company vision and goals.
- Developed and implemented policies and procedures to optimize operational performance and quality assurance.
- Conducted regular audits of operational procedures in order to identify potential risks or areas of improvement.
- Collaborated with management on departmental policies development and implementation.
- Monitored and managed production schedules to meet customer deadlines.
- Documented daily operations activities in database.
- Provided feedback on employee performance in order to promote professional development.
Operations Manager
Radial, INC.
10.2021 - 01.2023
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
- Developed and maintained relationships with customers and vendors for successful project completion.
- Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
- Ensured effective communication among staff members by providing training when necessary.
- Resolved conflicts between employees and departments.
- Created and enforced policies and procedures to support compliance.
- Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations.
- Adhered to corporate standards and regulations, encouraging safe and efficient operations.
Operations Supervisor
Owens and Minor
06.2021 - 10.2021
- Oversaw daily operations, ensuring compliance with safety and regulatory standards.
- Mentored team members, fostering skill development and operational efficiency.
- Streamlined workflow processes, resulting in improved productivity and reduced downtime.
- Implemented inventory management systems to enhance accuracy and control.
- Coordinated cross-functional teams to address operational challenges effectively.
- Evaluated performance metrics, identifying areas for continuous improvement initiatives.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Interceded between employees during arguments and diffused tense situations.
Area Manager of Logistics
Walmart
10.2008 - 06.2021
- Managed a team of 15-100 logistics personnel to ensure timely delivery of goods.
- Utilized advanced planning software programs to manage order fulfillment processes.
- Created reports documenting process improvements in supply chain operations.
- Developed best practices for inventory management, freight distribution, and vendor relations.
- Resolved customer complaints regarding shipment delays or discrepancies in orders.
- Identified areas for improvement within the organization's supply chain network.
- Established metrics to measure productivity levels of logistics personnel.
- Analyzed data and developed strategies for increasing efficiency in the warehouse operations.
- Monitored key performance indicators related to shipping, receiving, and warehousing activities.
- Trained new staff members on safety protocols, handling processes, and inventory control systems.
- Ensured compliance with all local, state, and federal regulations pertaining to shipping and storage procedures.
- Implemented cost-saving initiatives to reduce expenses associated with logistics operations.
- Conducted regular audits of warehouse facilities to maintain proper security standards.
- Provided guidance to junior staff members when needed regarding operational procedures.
- Hired and managed a team of logistics staff, providing coaching and mentoring to ensure that customer service goals were met.
- Collaborated with other departments to ensure that customer orders were processed efficiently.
- Recommended system enhancements to improve operational efficiency, accuracy and customer service levels.
- Partnered with logistics team to align performance and future needs.
- Determined and implemented work procedures, laying out appropriate work schedules.
- Achieved customer service and time objectives within financial constraints to meet program and financial goals.
- Led safety initiatives to foster safety-first environment and culture.
- Created programs to retain, train and develop associates.
- Developed protection and access policies, coordinating patrols with security.
- Monitored inventory levels of products and materials in warehouses.
- Organized, and manage work of subordinate staff to ensure that work was accomplished in manner consistent with organizational requirements.
- Supervised activities of workers engaged in receiving, storing, testing, and shipping products and materials.
- Directed inbound and outbound transportation operations, warehouse activities, safety performance, and logistics quality management.
- Inspected physical conditions of warehouses, vehicle fleets, and equipment and ordered testing, maintenance, repairs, and replacements.
- Developed and documented standard and emergency operating procedures for receiving, handling, storing, shipping, and salvaging products and materials.
- Maintained metrics, reports, process documentation, customer service logs,, and training, and safety records.
- Monitored operations for staff compliance with administrative policies and procedures, safety rules, environmental policies, and government regulations.
- Planned and implemented improvements to internal and external systems and processes.
- Developed, and implement warehouse safety and security programs and activities.
- Managed departmental budgets.
- Established and monitored specific supply chain-based performance measurement systems.
Education
No Degree - Biblical Studies
ULC Ordinations
09.2021
Certification - Culinary Arts
United States Navy
San Diego, California04.1996
High School Diploma - undefined
Toms River HS East
Toms River, New Jersey06.1995
Skills
- Workforce planning
- Logistics management
- Cross-functional coordination
- Excellent interpersonal skills
- Strategic planning
- Staff supervision
- Standard operating procedures
- Transportation management
- Outstanding communication skills
- Compliance management
- Maintenance scheduling
- Asset management
- Environmental compliance
- Key performance indicators
- Federal regulations
- Safety protocol
- Delivery fleet management
- Teamwork and collaboration
- Multitasking
- Problem-solving
- Attention to detail
- Time management
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Reliability
- Team leadership
- Self motivation
- Professionalism
- Staff training/development
- Active listening
- Decision-making
- Adaptability
- Task prioritization
- Problem-solving aptitude
- Relationship building
- Employee motivation
- Inventory tracking and management
- Hiring and onboarding
- Performance evaluation and monitoring
- Conflict resolution
- Continuous improvement
- Goal setting
- Delegating work
- Records organization and management
- Performance management
- Analytical skills
- Training and development
- Negotiation and conflict resolution
- Performance tracking and evaluation
- Performance reviewing
- Good judgment
- Employee coaching and mentoring
- Team development
- Change management
- Process monitoring and improvement
- Complex Problem-solving
Timeline
Manager on Duty
Worldwide Flight Services
03.2025 - Current
Area Manager of Operations
ShipBob
10.2023 - 02.2025
Operations Supervisor
McKesson
02.2023 - 10.2023
Operations Manager
Radial, INC.
10.2021 - 01.2023
Operations Supervisor
Owens and Minor
06.2021 - 10.2021
Area Manager of Logistics
Walmart
10.2008 - 06.2021
Certification - Culinary Arts
United States Navy
High School Diploma - undefined
Toms River HS East
No Degree - Biblical Studies
ULC Ordinations
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