Cristine Robinson
South Lake Tahoe,CA
Summary
Meticulous Supervisor with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
25
25
years of professional experience
Work History
Hotel Front Desk Supervisor
Heavenly Mountain Resort/Vail Resorts
11.2011 - Current
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Assistant Manager
Starbucks/Safeway
10.2020 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
Front Desk Agent/Fun Coordinator
Forest Suites Resort At Heavenly Village
09.2017 - 06.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw the activities that were offered each day.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Commercial Manager
Kragen Auto Parts
06.2005 - 10.2008
- Built relationships with clients to establish new contracts.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Strengthened team and organization by recruiting and hiring qualified employees.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
VIP Services Lead Coordinator
Caesar's Entertainment
10.1998 - 06.2005
- Assigned schedules and specific tasks to workers for optimal coverage.
- Trained workers in service policies, safety requirements and specifics of activities.
- Monitored workers for performance, professionalism and service quality.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Enhanced customer service based on feedback from guests.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Eldorado High School
Placerville, CA06.1991
Skills
- Guest Satisfaction
- Inventory Restocking
- Creative Solutions
- Accurate Reporting
- Coordinating Reservations
- Customer Service
- Credit and Cash Transactions
- Multi-Line Phone Systems
- Guest Service and Assistance
- VIP Support
Timeline
Assistant Manager
Starbucks/Safeway
10.2020 - 07.2022
Front Desk Agent/Fun Coordinator
Forest Suites Resort At Heavenly Village
09.2017 - 06.2020
Hotel Front Desk Supervisor
Heavenly Mountain Resort/Vail Resorts
11.2011 - Current
Commercial Manager
Kragen Auto Parts
06.2005 - 10.2008
VIP Services Lead Coordinator
Caesar's Entertainment
10.1998 - 06.2005
High School Diploma -
Eldorado High School
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