CRISTINE A BOUSMAN
ARVADA,USA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail and food service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, positive, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader and problem solver with a strong desire to learn and grow.
Overview
12
12
years of professional experience
Work History
Customer Experience Officer
Land Title Guarantee Company
03.2022 - Current
- Provide outstanding and friendly customer service to clients
- Process Earnest Money/Closing Funds
- Answer customer inquiries in a timely and accurate manner
- Provide administrative assistance with document distribution, typing reports and memos
- Order office supplies/food/beverage
- Maintain a clean and inviting lobby
General Education Para
Campbell Elementary School
09.2020 - 03.2022
- Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Monitored student classroom and outdoors activities to promote student safety.
- Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
- Offered student support through special accommodations, extra assistance, and assessments.
- Maintained positive attitude and affirmatively communicated with each student.
Cosmetics and Fragrances Sales Manager
Macy's
10.2020 - 03.2022
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Maintained accurate inventory and sales records for department.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Arranged merchandise to present visually appealing displays and attract clientele.
Special Education Paraprofessional
Haviland Grade School
09.2016 - 09.2020
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Oversaw class of students in absence of instructor.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
Cosmetics and Fragrances Sales Associate
Macy's
11.2011 - 11.2016
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Protected store assets and inventory via loss prevention procedures.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Ranked among top sales performers
Licensed Realtor
Innovative Real Estate Group
06.2015 - 02.2016
- Compared recently sold area properties to determine competitive market prices.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Arranged for inspections and surveys of sold properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Communicated with clients to understand property needs and preferences.
- Accompanied buyers on visits of homes and inspections of properties to advise on suitability and value of homes.
Library Technician
Knapp Elementary School
03.2012 - 08.2013
- Showed students where to find library resources and collected equipment, reference pieces, and other items.
- Combined traditional skills of librarian with instructional technologist and instructional designer to enhance all facets of learning.
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
- Catalogued and sorted books and library materials.
- Work closely with teachers to support lesson plans by ordering books from central library for classrooms
- Complete grant applications in order to procure the funds necessary to upgrade library status by ordering new books
Education
Bachelor of Science - Youth Ministries
Barclay College
Haviland, KS05.2010
Skills
- 17 years of Customer Service Experience
- Strong Leadership Ability
- Retail & Food Service Management
- Donation Processing for Non-Profit
- Financial Manager/Bookkeeping
- Receptionist/Office Manager
- Clerical & Office
- Exceptional People Skills
- Effective Interpersonal Communication
- Critical Thinking & Problem Solving
- Discovering Opportunities & Taking Initiative
- Entrepreneurial & Business Development
- Competency in Microsoft Word, Excel, Google Docs & Donor Tools
Timeline
Customer Experience Officer
Land Title Guarantee Company
03.2022 - Current
Cosmetics and Fragrances Sales Manager
Macy's
10.2020 - 03.2022
General Education Para
Campbell Elementary School
09.2020 - 03.2022
Special Education Paraprofessional
Haviland Grade School
09.2016 - 09.2020
Licensed Realtor
Innovative Real Estate Group
06.2015 - 02.2016
Library Technician
Knapp Elementary School
03.2012 - 08.2013
Cosmetics and Fragrances Sales Associate
Macy's
11.2011 - 11.2016
Bachelor of Science - Youth Ministries
Barclay College
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