Cristine D Karren
West Jordan,Utah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
SPECIALITY COURT - JUDICIAL ASSISTANT
STATE OF UTAH
07.2018 - Current
- Support Judges and Treatment Team in decision-making processes based upon Best Practices and Certification Checklist.
- Promote clear communication between Judges, attorneys, and Treatment Team by facilitating correspondence and relaying pertinent information.
- Develop strong working relationships with Treatment Team to ensure a collaborative approach to achieving Specialty Court objectives.
- Ability to remain adaptable and flexible in response to changing needs or priorities of the Court.
- Daily Court operations with effective scheduling and ensured accurate record-keeping.
- Demonstrate professionalism under pressure when addressing difficult situations within the courtroom setting.
- Develop and implemented processes for efficient tracking of Court data.
PATIENT ADVOCATE SUPPORT
MYRIAD GENETICS
10.2014 - 07.2018
- Verified correct information received before authorization request sent.
- Worked extensively with Oracle CRM (Customer Relationship Management)
- Knowledge of six major insurance companies’ criteria and policies.
- Able to adapt quickly to insurance or company policy changes.
- Ensured HIPPA standards were followed.
- Personal goal of 100 cases/day (minimum).
- Navigated insurance websites & proofread insurance documents.
- Helped define the role within the company, created training documents and assisted in training new hires.
MANAGER
KNEAD FOR HEALTH LLC (MASSAGE ENVY)
07.2012 - 09.2014
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules, monitored performance and conveyed constructive feedback to improve skills.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved sales goals by developing and executing strategic plans and performance metrics.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
SALES MANAGER
BATH AND BODY WORKS
05.2008 - 06.2012
- Increased sales revenue by developing and implementing effective sales strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
WAITRESS
ENJOY CHINESE CUISINE
01.2009 - 01.2010
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
SALES REPRESENTATIVE
WYNDHAM VACATION OWNERSHIP
09.2007 - 03.2008
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
SALES ASSOCIATE
HOLLISTER CO.
01.2007 - 03.2008
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
High School Diploma -
INTERMOUNTIAN CHRISTIAN SCHOOL
SALT LAKE CITY, UT06.2007
Associate of Science - PSYCHOLOGY
SALT LAKE COMMUNITY COLLEGE
TAYLORSVILLE, UT06.2011
Bachelor of Science - PSYCHOLOGY
UNIVERSITY OF UTAH
SALT LAKE CITY, UT05.2015
CERTIFICATE - CRIMINOLOGY AND CORRECTIONS
UNIVERSITY OF UTAH
SALT LAKE CITY05.2015
Skills
- Administrative tasks
- Calendar Management
- Microsoft Office
- Legal Compliance
- Court Procedures
- Courtroom Etiquette
- Data Entry
- Filing systems
- Multitasking
- Effective Communication
- Professionalism
- Analytical Thinking
- Adaptability and Flexibility
- Attention to Detail
- Team building
- Self Motivation
- Organizational Skills
- Time Management
- Problem-solving abilities
Timeline
SPECIALITY COURT - JUDICIAL ASSISTANT
STATE OF UTAH
07.2018 - Current
PATIENT ADVOCATE SUPPORT
MYRIAD GENETICS
10.2014 - 07.2018
MANAGER
KNEAD FOR HEALTH LLC (MASSAGE ENVY)
07.2012 - 09.2014
WAITRESS
ENJOY CHINESE CUISINE
01.2009 - 01.2010
SALES MANAGER
BATH AND BODY WORKS
05.2008 - 06.2012
SALES REPRESENTATIVE
WYNDHAM VACATION OWNERSHIP
09.2007 - 03.2008
SALES ASSOCIATE
HOLLISTER CO.
01.2007 - 03.2008
High School Diploma -
INTERMOUNTIAN CHRISTIAN SCHOOL
Associate of Science - PSYCHOLOGY
SALT LAKE COMMUNITY COLLEGE
Bachelor of Science - PSYCHOLOGY
UNIVERSITY OF UTAH
CERTIFICATE - CRIMINOLOGY AND CORRECTIONS
UNIVERSITY OF UTAH
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