Self-motivated Implementation Specialist with experience installing, setting up and testing systems, software and hardware. A bilingual employee with over 3 years of reporting project outcomes to the appropriate stakeholders. Highly knowledgeable in database, security and server technologies.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
1
1
Language
Work History
Training and Implementation Specialist
Gastroenterology Consultants of San Antonio
San Antonio, TX
11.2018 - Current
Coordinated New hire onboarding by conducting training and reviewed IT Policies.
Coordinated with third party vendor in create interfaces using HL7 to allow processing of labs/diagnostic imaging results.
Worked with Project management team to help upgrade our EMR from EClinicalWorks to gGastro
Created and implemented training schedule for new software implantation throughout organization.
Conducted on site training and follow up training with staff to ensure efficiency.
Developed post implementation workflow to increase productivity.
Oversaw over 300+ computer systems to ensure configuration hardware and software were updated
Created work-flows/best practices for our clinical staff to be able to use software efficiently
Worked with billing team to change UB forms and HCFA forms so insurance companies would accept them
Spoke with clearinghouse to get corrected loops for electronic submission of claims.
Aided senior leadership in authoring data capturing reports to identify issues and determine solutions
Cultivated relationships with scheduling team to support and supply corrective actions
Assessed project scope to confirm details and understand customer expectations in advance
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
Patched software and installed new versions to eliminate security problems and protect data
Maintained servers and systems to keep networks fully operational during peak periods
Collaborated with vendors to locate replacement components and resolve advanced problems
Rolled out software updates and applied server patches to thwart threats from penetrating networks
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
Coordinated presentations for customers and project members to detail project scope, progress and results
Prepared meeting agendas and minutes for distribution and record keeping
Kept corporate and client information confidential, adhering to data safety measures
Kept projects on schedule by managing deadlines and adjusting workflows
Licensed Vocational Nurse
The GEO Group, Inc
San Antonio, TX
02.2016 - 03.2018
Reviewed Mars and distributed patient medication by checking right name, right medication, right dose and right time
Processed incoming inmates by triaging for all inmates with prior medical history
Provided MD with updated history and physical
Created MARS for new Inmates by
Conducted sick calls for inmates with medical concerns, triaged each inmate for further evaluation by
MD or use protocol to help with symptoms.
Complied with all security regulations within prison system and administered care in safest possible environment
Performed mental health evaluations when warranted and recommended patients to therapists
Stabilized prisoners suffering from falls, stab wounds or other injuries prior to hospital transfer
Created and implemented care plans for prisoners suffering from chronic conditions
Treated variety of illnesses affecting offenders in close quarters
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission
Performed triage on incoming patients and determined severity of injuries and illnesses
Evaluated patient histories, complaints and current symptoms
Practical Nurse
Army
Fort Bliss, TX
10.2012 - 03.2014
Created Power point presentations to educate new employees on proper use of hospital's medical equipment
Managed post-surgical patients' medical treatment while in a field hospital
Used the team nursing technique to communicate with nursing staff of possible post-surgical complications
Managed groups of 10 to 20 employees ensuring quality of service and patient care
Maintained medical equipment up to par and delivered daily and weekly quality checks to all equipment
Complete tasks in a timely manner given by leading superiors
Used bilingual skills during rotation at William Beaumont Medical Center.
Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels
Cared for wounds, provided treatments and assisted with procedures
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
Documented accurate and complete patient information to address patient problems and expected outcomes
Delivered updates in patient status to charge nurse, recording changes in medical records
Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management
Practical Nurse
Army - KR, Korea
Soel , South Korea
09.2011 - 09.2012
Provided medical management to patients in post anesthetic care unit by following Anesthesiologist orders
Placed and explained instructions to patients on proper use of medical equipment
Educated patients on medical instruction to pre, post and discharged patients
Managed two or more patients under supervision of RN
Used computer systems to properly document patient vital signs, medication, treatment, and orders
Used critical thinking skills to provide more adequate health care to patients
Followed physician's orders properly and in timely manner providing proper medical treatment to patients.
Delivered age-appropriate medical care for adult, adolescent and geriatric ICU patients
Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices
Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization
Followed HCA ethical values and principles and adhered to HIPAA medical record regulations to promote patients' privacy
Coordinated patients' post-discharge treatment plans with physicians and other nurses to promote continuity of medical care
Evaluated patient histories, complaints and current symptoms
Guided and educated patients and caregivers on diagnoses, disease management, preventive measures, medication use and self-care to foster consistency in care administration
US. Army Medical Specialist
Army
Fort Carson, CO
02.2008 - 07.2010
Provided emergency medical treatment to injured soldiers on battlefield/non battle field environment
Managed and maintain accountability of patient medical records during field exercise
Obtained first set of vital signs, documentation and chief complaint before patients was seen by medical provider
Circulated medical supplies to ensure new equipment was in stock and ready for use
Supervised 3 bed field medical facilities with limited supplies and personnel.
Worked as crisis team member and clearly communicated with other health care members to best care for patients with diverse military wounds
Kept combat zone work environments as clean and organized as possible and maintained unit in constant state of readiness
Completed patient care reports and checklists of daily duties per established military practices, guidelines and regulations
Developed and deployed triage skills and delivered optimal emergency care in combat environments
Demonstrated knowledge of pharmacological agents and safely administered medications in stressful field settings
Assessed needs and conditions of assigned patients and gathered critical patient health information
Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter
Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients
Administered first aid treatment or life support care to sick or injured persons in prehospital settings
Education
Bachelor's - Information Systems
Hallmark University
San Antonio, TX
09.2019 - 05.2022
Associates - Software development
ITT Technical Institute
San Antonio, TX
03.2014 - 12.2016
Skills
SECRET security clearance
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Certification
LVN
Timeline
CPR Certification
01-2021
BLS Certification
01-2021
Bachelor's - Information Systems
Hallmark University
09.2019 - 05.2022
Training and Implementation Specialist
Gastroenterology Consultants of San Antonio
11.2018 - Current
Licensed Vocational Nurse
The GEO Group, Inc
02.2016 - 03.2018
Associates - Software development
ITT Technical Institute
03.2014 - 12.2016
Practical Nurse
Army
10.2012 - 03.2014
LVN
11-2011
Practical Nurse
Army - KR, Korea
09.2011 - 09.2012
US. Army Medical Specialist
Army
02.2008 - 07.2010
EMT Certification
01-2008
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