Cristle Waterman
Project Management Professional (Certified PMP)
Columbus,OH
Summary
AGILE PROGRAM MANAGER Specializing in IT Application Development Implementations with 15 years of progressive experience in various Fortune 500 global organizations. Energetic team player with demonstrated expertise in project/program management. Budgeting, Business Case Development, process improvement, cross-functional collaboration, and project deployment. Exceptional communicator who thrives in results-driven, collaborative environments. Passionate about leading diversity programs across the enterprise, exceeding expectations, and improving efficiencies.
Overview
1
1
Certification
15
15
years of post-secondary education
15
15
years of professional experience
Work History
Digital Program Manager, VP
JPMorgan Chase
Columbus, Ohio
06.2020 - Current
- Digital Web-Channel Product Owner for Auto Customer Engagement changes and enhancements that impact Chase.Com.
- Directed 180 applications on NFR Maturity to improve overall Platform Health by increasing ratings to over 70%.
- Tracked and reported quarterly program results to customers and stakeholders to facilitate change management activities.
- Program manager who was acknowledged by Executives for quickly delivering on missed OKR (Objectives and Key Results) within first 90-days in newly promoted position..
- Identified and solved issues with production to drive business objectives
- Met with project stakeholders on regular basis to assess progress and make adjustments
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings
- Resolved issues and recommended actions based on production and compliance reports
Operations IT Project Manager
JPMorgan Chase
Columbus, OH
04.2015 - 06.2020
- Led up to 20 scrum teams across global technology delivering key features and functionalities to internal Business Customers resulting in modernization of applications.
- Focused teams on business objectives & tracked progress to ensure project milestones were completed on time, within budget, consistently producing optimal return on investment
- Utilized Clarity/Project Pipeline/MS Excel to successfully develop & manage project budgets in excess of 4 million dollars
- Collaborated & effectively communicated with other IT Project Managers & Executives, proactively identifying opportunities to successfully mitigate risk and issues to deliver projects on time.
IT Project Manager
Cardinal Health, Modis IT Staffing
Columbus, Ohio
01.2014 - 01.2016
- Responsible for leading all phases (concept to implementation) of multiple Information Technology projects with over 3-million-dollar budget.
- Led up to 20 teams across Pharmacy Platform focusing teams on business objectives & tracking progress to ensure project milestones were completed on time, within budget, consistently producing optimal return on investment.
- Collaborated & effectively communicated with other IT Project Managers & Executives, proactively identifying opportunities to successfully mitigate risk and issues to deliver projects on time.
- Analyzed and controlled million-dollar budgets by reviewing project forecast to budget metrics weekly and reporting any variances
IT PROJECT MANAGER
American Electric Power, AEP
Columbus, Ohio
01.2013 - 09.2013
- Utilized System Development Life Cycle (SDLC) and Waterfall methodologies to lead design and execution of more than six complex projects simultaneously, with budgets in excess of 100K.
- Career Highlights:.
- Utilized schedule performance index (SPI) and cost performance index (CPI) to analyze metrics and control project budgets.
- Applied expertise in Microsoft Project and Portfolio Server to maintain on time/within budget multifaceted project schedules that spanned over 1-year.
- Significantly minimized impact of unfortunate events and maximized realization of opportunities by identifying, assessing, and prioritizing risk for multiple projects.
Project Manager
American Electric Power
Columbus, OH
11.2010 - 01.2013
- Accounting and Finance Project Manager who automated SOX access and change management controls using SDLC and PMP methodologies, successfully delivering SharePoint solutions to 13 Business Units, also recognized for mitigating risk of internal and external audit findings.
- Provided process flows displaying stop gap analysis and areas for improvement for six teams.
- Delivered exceptional Business Case for future state Enterprise Content Management Solution “Documentum,” which reduced corporate wide document legal discovery and provided efficient record retention solutions.
- Identified critical business processes that require recovery within 30 days of disruption for Business Continuity Planning by leading Business Impact Analysis project for 5 groups.
TAX PROJECT MANAGER
American Electric Power, AEP
COLUMBUS, OHIO
10.2006 - 11.2010
- Mitigated future audit risk and provided efficient maintenance of over 1000 proprietary documents by planning and leading Tax department document management project.
- Prevented fines and penalties by developing and maintaining corporate resource tax return schedule allowing for timely completion of annual company federal tax return.
- Created and reconciled $400,000 department budget, variance analysis reports, and goals and objectives aligning department to overall corporate budget, goals and objectives.
Education
MBA - Project Management
Keller Graduate School of Management of DeVry University
Columbus, OH 09.2002 - 06.2006
Master of Human Resource Management - Human Resources Management
Keller Graduate School of Management
Columbus, OH 09.2002 - 10.2005
Bachelor of Science - Accounting
West Virginia State University
Institute, WV 09.1991 - 05.2000
Skills
Team leadership and direction
Program leadership
Strategic planning
Budgeting and Resource Management
Proficient in Jira ,Confluence, & Microsoft Office
Digital Project Management
Agile Project Management
Cross functional Team Builder
Software Development Life Cycle
Personnel training
Accomplishments
Career Highlights:
- Program Manager who was acknowledged by Executives for quickly delivering on a missed OKR (Objectives and Key Results) within first 90-days in newly promoted position
- Nominated and selected for Transformational Leadership and VP Academy programs within first year of promotion
- Recipient of “Going Above and Beyond” award & “Doing the Right Thing” award, for effectively implementing exceptional process improvement initiatives, and efficiencies that transitioned over 5 programs from red to green status successfully completing each project on or before the delivery due dates
- Selected out of 200 candidates from Global Technology solutions to lead the DE&I Development pillar for over 5K employees
Certification
PMP - Project Management Professional
Timeline
Digital Program Manager, VP
JPMorgan Chase
06.2020 - Current
Operations IT Project Manager
JPMorgan Chase
04.2015 - 06.2020
IT Project Manager
Cardinal Health, Modis IT Staffing
01.2014 - 01.2016
PMP - Project Management Professional
03-2013
IT PROJECT MANAGER
American Electric Power, AEP
01.2013 - 09.2013
Project Manager
American Electric Power
11.2010 - 01.2013
TAX PROJECT MANAGER
American Electric Power, AEP
10.2006 - 11.2010
MBA - Project Management
Keller Graduate School of Management of DeVry University
09.2002 - 06.2006
Master of Human Resource Management - Human Resources Management
Keller Graduate School of Management
09.2002 - 10.2005
Bachelor of Science - Accounting
West Virginia State University
09.1991 - 05.2000