Salesforce
Cristobal Martinez
Operations Manager
Antioch,CA
Summary
Versatile Operations Manager with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Public Administration and Real Estate. Reliable team player committed to building high-performing teams. Focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services.
Overview
1
1
Language
1
1
Certification
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Operations Manager
NAI NorCal
San Francisco, CA
02.2020 - Current
- Created and maintained in-house operations tracking system to oversee day to day operational activities like payroll, human resources, accounting, events, and more.
- Formulated processes to improve assistance to producers and executives, increasing deal frequency and commission pay outs. .
- Implemented a ticket tracking system and worked with Data team to create customized system for commission pay outs originating from Salesforce.
- Established positive and effective communication among support staff and upper management by implementing new project tracking and internal communication systems.
- Identified and eliminated unauthorized, redundant and ineffective services to reduce cost during the COVID-19 Pandemic..
- Successfully transitioned brick-and-mortar operations to a fully virtual office supporting 60+ agents.
Business Manager
Oakland Unified School District
02.2020 - 07.2020
Administrative Assistant
Oakland Unified School District
Oakland, CA
06.2018 - 02.2020
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Created and maintained a monthly supply budget based on attendance.
- Processed invoices and expenses using ESCAPE to facilitate on-time payment.
- Created detailed expense reports and requests for expenditures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Provided translation services for non-English speaking parents.
Attendance Specialist
Oakland Unified School District
Oakland, CA
06.2017 - 06.2018
- Created an administrative calendar for a first-year school while training new Administrators on budget and ordering procedures.
- Worked with teachers to implement absence mitigation strategies.
- Monitored occurrences of extreme absenteeism, unexcused absences and excessive tardiness.
- Met with parents and students to discuss attendance issues.
- Created and implemented standard operating procedures for records handling.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Senior Material Handler
FedEx
09.2015 - 06.2017
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Education
Associate of Arts - Political Science and Government
Berkeley City College
Berkeley, CA 01.2018 - 01.2020
Bachelor of Arts - Business Administration And Management
California State University - East Bay
Hayward, CA 01.2019 - 01.2022
Skills
Strategic planning and critical thinking
Software
Microsoft Office Suite
Google Enterprise Suite
Mondaycom
AppFolio
QuickBooks
Certification
Certified Lifeguard, Water Safety Instructor - American Red Cross
Timeline
Operations Manager
NAI NorCal
02.2020 - Current
Business Manager
Oakland Unified School District
02.2020 - 07.2020
Bachelor of Arts - Business Administration And Management
California State University - East Bay
01.2019 - 01.2022
Administrative Assistant
Oakland Unified School District
06.2018 - 02.2020
Associate of Arts - Political Science and Government
Berkeley City College
01.2018 - 01.2020
Attendance Specialist
Oakland Unified School District
06.2017 - 06.2018
Senior Material Handler
FedEx
09.2015 - 06.2017
Certified Lifeguard, Water Safety Instructor - American Red Cross
01-2013
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