Cristofer Albarran
Houston,TX
Summary
Bilingual customer service representative specializing in effective communication and issue resolution. Proven ability to maintain professionalism under pressure, enhancing customer satisfaction through precise payment transaction processing.
Overview
6
6
years of professional experience
Work History
Bilingual CSR
IAA
Houston, Texas
08.2023 - Current
- Assisted customers in English and Spanish with inquiries and service requests.
- Handled vehicle payment transactions, maintaining accuracy and enhancing customer experience.
- Dispatched drivers to designated areas for vehicle retrieval.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Package Handler
FedEx
Houston, Texas
09.2021 - 02.2023
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Labeled parcels accurately according to company guidelines.
- Resolved conveyor system issues by clearing jams and blockages.
- Drove a tugger to accurately deliver large packages to their assigned locations.
Package Handler
Amazon
Houston, Texas
01.2020 - 08.2021
- Sorted packages for efficient delivery to designated routes.
- Loaded and unloaded packages onto trucks and conveyor belts.
- Operated handheld scanners to track package movement and inventory.
- Maintained cleanliness and organization of workstations and storage areas.
Education
High School Diploma -
Aldine High School
11101 Airline Dr, Houston, TX 7703709-2019
Skills
- Bilingual customer service
- Payment transaction processing
- Issue resolution
- Driver dispatching
- Service request management
- Customer relationship management
- Package sorting
Affiliations
- Soccer
- Gym
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Bilingual CSR
IAA
08.2023 - Current
Package Handler
FedEx
09.2021 - 02.2023
Package Handler
Amazon
01.2020 - 08.2021
High School Diploma -
Aldine High School
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