Summary
Overview
Work History
Education
Skills
Timeline
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Cristol Thompson

ROBERTSDALE,AL

Summary

Dynamic manager with a proven track record at XIT Escape Room, enhancing customer satisfaction through effective conflict resolution and team leadership. Skilled in complex problem-solving and documentation, I fostered a productive environment, ensuring operational excellence and high-quality service delivery while training staff to achieve organizational goals.

Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.

Professional with strong organizational and time-management skills, well-prepared for operational roles. Demonstrates focus on team collaboration, adaptability to changing needs, and results-driven approach. Skilled in process optimization, inventory management, and effective communication, ensuring smooth daily operations. Known for reliability and ability to support team goals efficiently.

Overview

9
9
years of professional experience

Work History

Manager

XIT Escape Room
07.2017 - 06.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and maintained computers and software critical to game operations.
  • Ensured all equipment was operational by troubleshooting technical issues promptly.
  • Provided engaging customer service, welcoming players and ensuring a positive experience.
  • Trained and supervised staff to ensure smooth daily operations.
  • Organized and maintained prop inventory, ensuring all items were accounted for and in working condition.

Behavioral Health Aide

AltaPointe Health
05.2016 - 03.2017
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Documented patient information, progress notes, and treatment plans.
  • Provided compassionate support for patients experiencing emotional distress or challenging behaviors, fostering a safe environment conducive to recovery.
  • Enhanced patient care quality by collaborating with interdisciplinary teams to develop and implement individualized treatment plans.
  • Developed rapport with patients from diverse backgrounds through empathetic listening and open communication, fostering trust essential for successful outcomes.
  • Reduced instances of crisis situations through consistent monitoring and early intervention techniques.
  • Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
  • Assisted patients in developing healthy habits such as exercise routines and balanced meal planning, supporting overall mental health improvement efforts.

Education

Environmental Science

Coastal Alabama Community College
Bay Minette, AL

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Documentation and reporting
  • Relationship building
  • Cross-functional teamwork
  • Project planning
  • Conflict resolution
  • Business development
  • Business planning
  • Clear communication
  • Coaching and mentoring
  • Safety procedures
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Good judgment
  • Interpersonal relations
  • Process improvement
  • Active listening

Timeline

Manager

XIT Escape Room
07.2017 - 06.2025

Behavioral Health Aide

AltaPointe Health
05.2016 - 03.2017

Environmental Science

Coastal Alabama Community College
Cristol Thompson