Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristopher Gutierrez

New York City,NY

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Delivery Driver/Package Handler

FedEx Ground
New York, NY
09.2023 - 11.2024
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Received daily delivery instructions and route assignments from dispatch.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Assisted warehouse personnel in packing orders when necessary.
  • Notified customers of delays to decrease calls to support.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Handled merchandise in accordance with product handling standards.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.

Team Leader/Store Manager/Shift Manager

Chick-fil-A
New York, NY
12.2022 - 08.2023
  • Created training materials and conducted group trainings on new processes or procedures.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Ensured compliance with all safety regulations in the workplace.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Established clear expectations for employees, providing guidance when needed.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.

Youth Group Leader/After-School Tutor

Fresh Youth Initiatives
New York, NY
09.2019 - 06.2022
  • Coached and mentored students in developing leadership skills.
  • Engaged parents and guardians in understanding their child's progress.
  • Developed age-appropriate activities for the group.
  • Fostered a safe environment for all participants during activities.
  • Maintained accurate records of attendance and program outcomes.
  • Assisted with homework assignments as needed.
  • Developed individualized lesson plans for each student, tailored to their specific needs and learning styles.
  • Monitored students' progress and provided feedback on areas of improvement.
  • Supervised after-school activities including arts and crafts, sports, music.
  • Maintained accurate records of student attendance, grades, assessments and other relevant data.
  • Motivated students to stay focused and engaged during lessons.
  • Instructed students on the use of technology tools to enhance academic performance.
  • Assisted students in understanding and mastering course material by providing one-on-one instruction.

Manager

Starbucks
New York, NY
09.2021 - 12.2021
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with regulatory requirements and industry standards.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Monitored staff performance and addressed issues.

Education

High School Diploma -

Global Learning Collaborative High School
New York, NY
06-2022

Skills

  • Package scanning
  • Vehicle Maintenance
  • Order Verification
  • Cargo Handling
  • Quality Assurance
  • Goods Transport
  • GPS Navigation
  • Equipment Operation
  • Teamwork and Collaboration
  • Stocking and Inventory
  • Pallet jack and hand truck operation
  • Responsible driver
  • Attention to Detail
  • Safe Driving
  • Customer Service
  • Complex Problem-Solving
  • Vehicle Cleaning and Maintenance
  • Shopping Orders
  • Positive Attitude
  • Local Delivery
  • Time Management
  • Order Fulfillment
  • Safe Food Handling
  • Time management skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Delivery Driver/Package Handler

FedEx Ground
09.2023 - 11.2024

Team Leader/Store Manager/Shift Manager

Chick-fil-A
12.2022 - 08.2023

Manager

Starbucks
09.2021 - 12.2021

Youth Group Leader/After-School Tutor

Fresh Youth Initiatives
09.2019 - 06.2022

High School Diploma -

Global Learning Collaborative High School

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Cristopher Gutierrez