Cristopher Medina
Kissimmee,FL
Summary
Efficient and professional Front Desk Supervisor adept at solving daily issues and providing excellent shift coverage for guest needs. Skilled in training and managing personnel, with a proven ability to adapt to changing demands and learn new information quickly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Star Island Resort and Club
Kissimmee, FL
11.2023 - Current
- Greeted and welcomed guests in a friendly, professional manner.
- Oversaw front desk operations to maintain excellent customer satisfaction.
- Provided exceptional customer service during the check-in and check-out procedures.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Processed payments, cashiering duties and credit card transactions accurately.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Tracked inventory of supplies needed for the front desk area.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Created weekly schedules for front desk staff according to business needs.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Developed relationships with guests that built loyalty and drove hotel revenue.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Ensured highest levels of guest satisfaction by coordinating and communicating with all departments
Team Lead Trainer
Funspot
Kissimmee, FL
02.2022 - 12.2024
- Developed and implemented training programs for new team members.
- Delegated tasks based on each team member's strengths and skills.
- Responsible for motivating team members with encouragement and enthusiasm throughout the shift.
- Diligently ensured guest safety while operating rollercoasters.
- Performed routine maintenance to preserve the cleanliness of the park.
Front Desk Agent
Marriott
Orlando, FL
12.2022 - 10.2023
- Assisted with check-in and check-out procedures for guests and provided information on various services within hotel.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Assisted with luggage handling for incoming guests.
- Demonstrated consistent responsibility in managing significant amounts of cash during shifts.
- Posted incidental charges to ledgers, manually or by using computers.
- Consistently generated accurate daily reports of occupancy levels and revenue amounts.
Food and Beverage Attendant
Funspot
Kissimmee, Florida
05.2021 - 02.2022
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
Crew Member
McDonald's
Kissimmee, FL
08.2020 - 05.2021
- Organized and restocked supplies to support operations and team productivity.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Managed cash transactions by efficiently taking orders, collecting payments and providing accurate change.
- Ensured compliance with health regulations related to food safety and sanitation standards.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL05-2022
Skills
- Hospitality services
- Team building and supervision
- Strong leadership
- Time Management
- Detail oriented
- Deadline-oriented
- Excellent Communication
- Reliability
- Task Delegation
Certification
- CPR & First Aid.
Languages
English
Native/ Bilingual
Accomplishments
- Graduated with 4 years of Honor roll.
Timeline
Front Desk Supervisor
Star Island Resort and Club
11.2023 - Current
Front Desk Agent
Marriott
12.2022 - 10.2023
Team Lead Trainer
Funspot
02.2022 - 12.2024
Food and Beverage Attendant
Funspot
05.2021 - 02.2022
Crew Member
McDonald's
08.2020 - 05.2021
- CPR & First Aid.
High School Diploma -
Poinciana High School
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