Cristopher Sampaga
Almira,Kuwait City
Summary
Driven Assistant Restaurant Manager with proven success at Master Meal Restaurant Co., enhancing customer satisfaction and streamlining operations. Excelled in shift management and staff training, significantly improving team productivity and guest relations. Skilled in POS system knowledge and adept at fostering a culture of excellence in food safety compliance. Well-trained Assistant Restaurant Manager promoting [Number] years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
18
18
years of professional experience
Work History
Assistant Restaurant Manager
Master Meal Restaurant Co.
11.2016 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular breifing with staff to discuss performance and address any issues.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Restaurant Supervisor
Al Kharafi Global Co.
05.2006 - 10.2016
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment.
Education
Bachelor of Science - Banking in Finance
University of The East Philippines
Caloocan City04.2000
High School Diploma -
Caloocan High School
Caloocan City04.1996
Skills
- Shift Management
- Employee Scheduling
- Food Safety Compliance
- Staff Training and Development
- Customer Assistance
- Guest Relations
- Restaurant Operations
- POS system knowledge
Timeline
Assistant Restaurant Manager
Master Meal Restaurant Co.
11.2016 - Current
Restaurant Supervisor
Al Kharafi Global Co.
05.2006 - 10.2016
Bachelor of Science - Banking in Finance
University of The East Philippines
High School Diploma -
Caloocan High School
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