I am a passionate person with a lot of experience developing people and recognizing the skills to build a successful team. Experienced in senior-level operations, production and distribution. Promotes wide range of experience in planning and leading operations in manufacturing environment. Well-versed in contributing to company growth by implementing continuous process improvement, production optimization and high-performance team development. Experienced with international and local contract negotiations. I have kept up with my fitness certifications and continuously build on my personal education to help the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Production Manager
Stormberg Foods LLC
10.2019 - Current
Maintained inventory of available parts and [Type] supplies, verifying stock levels to safeguard minimal operational interruptions following equipment faults.
Trained and monitored employees to teach daily tasks and improve performance.
Identified areas for cost savings and energy efficiency improvements in facilities.
Monitored employee work levels and optimized performance with strategic approaches.
Oversaw workforce schedules and allocated resources in order to achieve project goals.
Delivered positive reinforcement and constructive criticism for employee work efforts.
Filled out work orders, repair logs and maintenance plans to document work completed.
Developed preventive maintenance plans to ensure optimal functioning of facility equipment.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Conducted regular inspections of facility premises for potential hazards or malfunctions.
Kept records of parts and equipment used in projects to update inventory.
Maintained accurate records relating to inventory, expenses, costs.
Prepared reports detailing operational issues, progress updates, and budget summaries.
Established and enforced clear safety policies to protect workers from injury.
Responded promptly to customer inquiries regarding facilities-related topics.
Coached staff on strategies to enhance performance and improve customer relations.
Followed Good Documentation Practices and other Good Manufacturing Practices when documenting completed facility tasks.
Sales Representative
Stormberg Snacks
07.2016 - 09.2019
Developed key customer relationships to increase sales.
Contacted new and existing customers to outline benefits of products.
Reset store displays for special events and seasonal merchandise changes.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Produced sales documents, finalized deals and filed records.
Assisted customers in selecting appropriate products or services for their needs.
Used CRM database to track referral and appointment data.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Analyzed customer feedback to identify areas of improvement in product offerings.
Fostered relationships with customers to expand customer base and retain business.
Participated in trade shows, conferences, and other marketing events.
Generated new business opportunities through cold calling campaigns.
Replenished and arranged items to maintain appearance.
Created successful strategies to develop and expand customer sales.
Monitored customer order process and addressed customer issues.
Listened to customer needs to identify and recommend best products and services.
Presented products and services to prospective and existing customers to meet client needs.
Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Compiled reports on sales activity, progress towards goals, and other metrics.
Gym Manager
Golds Gym UAE
Abu Dhabi, UAE
01.2015 - 01.2016
Implemented clear goals for each employee and tracked his or her progress carefully, providing support, and assistance whenever it was needed.
Conducted regular inspections of facilities to identify any potential hazards or maintenance needs.
Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Analyzed customer data to determine areas where improvements could be made.
Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
Managed staff scheduling, payroll, and customer service duties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
Increased patronage of facilities by restructuring social media efforts.
Trained new staff members on proper use of exercise equipment and safety protocols.
Handled daily administrative tasks including filing paperwork and responding to emails.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Collaborated with other departments within the organization on joint initiatives.
Encouraged employees to voice concerns and share opinions without fear of reprisal, promoting positive and conducive working environment.
Mitigated business risks by working closely with staff members and assessing performance.
Maintained a clean, organized environment throughout the facility at all times.
Initiated group programs to challenge members to make exercise part of daily routines.
Educated clients on proper nutrition habits that support their fitness goals.
Prepared staff work schedules and assigned team members to specific duties.
Gym Manager
Fitness First Middle East
Dubai, UAE
05.2013 - 01.2015
Oversaw gate community featuring fitness and recreation center and aquatic facilities.
Implemented clear goals for each employee and tracked his or her progress carefully, providing support, and assistance whenever it was needed.
Conducted regular inspections of facilities to identify any potential hazards or maintenance needs.
Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Kept accurate records of member attendance, sales figures, and inventory levels.
Analyzed customer data to determine areas where improvements could be made.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Managed staff scheduling, payroll, and customer service duties.
Increased patronage of facilities by restructuring social media efforts.
Implemented strategies for increasing customer retention rates through loyalty programs.
Resolved customer complaints in a timely manner while upholding company policies.
Educated clients on proper nutrition habits that support their fitness goals.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Formed and sustained strategic relationships with clients.
Created effective business plans to focus strategic decisions on long-term objectives.
Drafted and implemented fitness programs tailored to individual client's goals.
Oversaw hiring process for new employees including conducting interviews.
Delegated work to staff, setting priorities and goals.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Monitored progress by establishing plans, budgets and measuring results.
Organized and facilitated group fitness classes for members of the gym.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintained updated knowledge through continuing education and advanced training.
Recognized by management for providing exceptional customer service.
Completed day-to-day duties accurately and efficiently.
Education
Sports Business Management Degree -
NMMU
Foundation in Engineering Degree -
NMMU
Lean Six Sigma Green Belt -
Elevate Learning
HACCP Certification -
Wayne Community College
Skills
COMMUNICATION
Strong Decision-Making Ability
Success in management roles
Communication
Delegation Skills
Training capabilities
Leadership skills
Strong knowledge of operations
Project Management
Root Cause Analysis
Staff Scheduling
Training Coordination
Quality Assurance
Safety Management
OSHA Compliance
Team Development
Quality Control
Data-Driven
Compliance With GMPs
Strategic Planning
Cost Reduction
Performance Evaluation
Customer-Centric
Production Oversight
Staff Management
Cross-Functional Teamwork
Technical Specifications
Workflow Optimization
Health and Safety Compliance
Operations Management
Additional Information
I constantly look to build my communication skills with staff and upper management utilizing new tables and plans to deliver messages that are effective to a non-English speaking staff compliment while retaining key employees., I am a natural leader that is followed in every aspect of life through sporting accomplishments to work activities where staff and management look to me for guidance and plans daily.
Vice President of Distribution and Logistics at Perimeter Foods LLC - (Robert Rothschild Farm & Turner Foods LLC)Vice President of Distribution and Logistics at Perimeter Foods LLC - (Robert Rothschild Farm & Turner Foods LLC)
CREDIT AND COLLECTION ANALYST at TREEHOUSE FOODS INC (Bay Valley Foods LLC and E.D. Smith Foods Ltd)CREDIT AND COLLECTION ANALYST at TREEHOUSE FOODS INC (Bay Valley Foods LLC and E.D. Smith Foods Ltd)