Cristopher Ventura
Bronx,New York
Summary
I possess strong communication and customer service skills, allowing me to effectively interact with others and provide exceptional service. Additionally, I have proven myself to be an excellent driver with a clean DMV record, ensuring safety and reliability on the road. My conscientious attention to detail enables me to consistently deliver accurate and precise work. I excel at problem-solving under pressure, quickly finding solutions to challenges that may arise. With internet and computer savvy skills, I am adept at navigating digital platforms and utilizing various software applications. I approach tasks with a positive mindset and high motivation, always striving for excellence. Furthermore, my TLC driver's license enhances my qualifications for the role.
Overview
9
9
years of professional experience
Work History
Driver/Courier
Uber driver/lift inc
09.2017 - Current
- Pick up customers in a timely fashion
- Drive to different locations
- Communicate with employees and customers regarding trips
- Maintained the vehicle clean and in excellent condition, provided all-time excellent customer service, and resolved any customer problematic issues
- Efficiently handled the pre-trip and post-trip inspections of the vehicle before leaving the company premises
- Maintained complete and appropriate records regarding the dispatches made and invoices generated
- Monitored the luggage and communicated with customers in a professional manner
- Maintained complete records regarding the trip address, and special instructions regarding the trip that the customer requested
- Regularly and responsibly handled the customer service complaints and resolved them with complete customer satisfaction
Flight Attendant
American Airlines
05.2023 - 04.2024
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Doorman
Brady Associates LLC
09.2018 - 12.2018
- Attended three residential building complex
- Assisted residents with bags and various items in and out of building
- Opened doors, greeted guests and residents
- Received and held packages for residents
- Evaluate any individuals before permitting entry to the building
Shop Assistant
Puerto Plata BarberShop LLC
07.2015 - 03.2018
- Ensured safe and working conditions of equipments and materials
- Monitored and maintained hygienic protocols
- Assisted customers, secured and handled payments
- Enforced Shop's policies, such as loitering, smoking
- Installed Shop's video surveillance system and continuously monitor via mobile app
Education
NYS Security Guard -Unarmed License -
Correct Protection Security Training
Bronx, New York10.2024
High School Diploma -
Penn Foster High School
Scranton, Pennsylvania04.2019
Skills
- Effective Communication
- Customer Service
- Excellent Driver
- Clean DMV Record
- Attention to Detail
- Problem-Solving
- Internet Savvy
- Computer Savvy
- Positive Attitude
- Highly Motivated
- Time Management
- Punctual and Reliable
- Patience and understanding
- Flexible Schedule
- Loading and unloading
- Safety Protocols
References
Available Upon Request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Flight Attendant
American Airlines
05.2023 - 04.2024
Doorman
Brady Associates LLC
09.2018 - 12.2018
Driver/Courier
Uber driver/lift inc
09.2017 - Current
Shop Assistant
Puerto Plata BarberShop LLC
07.2015 - 03.2018
NYS Security Guard -Unarmed License -
Correct Protection Security Training
High School Diploma -
Penn Foster High School
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