Cristy Alvarado
HOUSTON,TX
Summary
At Q10 Property Advisors, I spearheaded innovative marketing strategies, enhancing tenant acquisition and retention, resulting in high occupancy rates. My adeptness in negotiation and tenant relations, coupled with proficient application processing and a knack for fostering teamwork, significantly boosted operational efficiency. My approach is characterized by a strong focus on results through effective communication and property management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Q10 Property Advisors
01.2022 - Current
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Leasing Professional
Q10 Property Advisors
10.2021 - 12.2022
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
- Developed marketing materials to highlight property features and attract potential renters.
- Organized community events to foster a positive living environment for all residents.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
Education
Associate of Science - Business Administration And Management
UTH Florida University
Florida03.2025
Skills
- Payment Collection
- Property tours and inspections
- Tenant issue resolution
- Application process proficiency
- Training and mentoring
- Rent collection
- Property Management
- Tenant relations
- Leasing and sales
- Strong Communication Skills
- Tenant and eviction laws
- Teamwork and Collaboration
- Multitasking
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from Leasing Professional to Assistant Manager, in less than 12 months.
Certification
- CALP (2023)
- Nominated as Leasing Professional of the Year (2023) - Houston Apartment Association
- Nominated as Leasing Professional of the Year (2024) - Houston Apartment Association
- Volunteered in Medical Brigade "OCHO" as a physical therapist assistant and translator for 6 years. June 2023-2019
- Volunteered with TC3 Church from Florida in Honduras as a translator for
2 years- July 2017 and 2018
References
- Rosemary Guzman - Property Manager in Q10 Property Advisors
Contact: 3001 Hillcroft St, Houston, TX 77057 | (832) 875-7152
- Grace Rocha - Regional Supervisor in Q10 Property Advisors
Contact: 5222 Cypress Creek Pkwy #216, Houston, Tx 77069 | (346) 391-6875
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
Q10 Property Advisors
01.2022 - Current
Leasing Professional
Q10 Property Advisors
10.2021 - 12.2022
Associate of Science - Business Administration And Management
UTH Florida University
- CALP (2023)
- Nominated as Leasing Professional of the Year (2023) - Houston Apartment Association
- Nominated as Leasing Professional of the Year (2024) - Houston Apartment Association
- Volunteered in Medical Brigade "OCHO" as a physical therapist assistant and translator for 6 years. June 2023-2019
- Volunteered with TC3 Church from Florida in Honduras as a translator for
2 years- July 2017 and 2018
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