Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristy Basile

South Daytona,FL

Summary

Delivery Associate with extensive experience at Latitude Longitude Logistics, specializing in package handling and route optimization. Demonstrated ability to provide outstanding customer service and resolve conflicts effectively, leading to timely and secure deliveries. Strong commitment to safety protocols and efficient communication, resulting in improved operational efficiency and client satisfaction.

Overview

16
16
years of professional experience

Work History

Delivery Associate

Latitude longitude logistics
Daytona Beach, Florida
10.2024 - Current
  • Delivered packages efficiently to designated locations using GPS navigation tools.
  • Inspected deliveries for accuracy and addressed any discrepancies promptly.
  • Maintained communication with dispatch to confirm delivery schedules and updates.
  • Followed safety protocols while operating delivery vehicles in various weather conditions.
  • Assisted in loading and unloading packages during peak delivery times.
  • Provided excellent customer service by addressing inquiries and concerns professionally.
  • Delivered packages safely and timely to designated addresses within assigned territory.
  • Provided friendly customer service when interacting with clients during deliveries.
  • Maintained cleanliness of vehicle interior and exterior.
  • Ensured proper care in the handling of packages to avoid damage during transit.
  • Returned undeliverable packages back to warehouse for rerouting or disposal according to policy.
  • Adhered to all safety policies and procedures while operating a commercial vehicle.
  • Reported any incidents encountered on the road such as accidents or traffic violations immediately to supervisor and dispatch team.
  • Updated electronic tracking system throughout the day with delivery status information.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.

Delivery Associate

on time prime
Daytona Beach, Florida
06.2022 - 03.2023
  • Delivered packages efficiently to designated locations using GPS navigation tools.
  • Inspected deliveries for accuracy and addressed any discrepancies promptly.
  • Maintained communication with dispatch to confirm delivery schedules and updates.
  • Loaded delivery truck with company products according to the daily route plan.
  • Returned undeliverable packages back to warehouse for rerouting or disposal according to policy.
  • Accurately completed paperwork associated with each delivery such as invoices, bills of lading, logs.
  • Adhered to assigned routes and followed time schedules.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Sorted parcels according to delivery route.
  • Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
  • Maintained delivery vehicle with regular upkeep and basic repairs.

Assistant Manager

Dollar General
Oak Hill, Florida
12.2020 - 07.2021
  • Assisted in managing daily store operations and staff scheduling.
  • Trained new employees on store procedures and customer service techniques.
  • Conducted inventory checks to maintain stock levels and organization.
  • Addressed customer inquiries and resolved issues effectively and promptly.
  • Collaborated with team members to enhance store presentation and cleanliness.
  • Implemented loss prevention strategies to minimize shrinkage in the store.
  • Managed customer service inquiries and complaints in a timely manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.

Teller

PNC Bank
New Smyrna Beach, Florida
04.2017 - 11.2018
  • Processed customer transactions efficiently at busy banking location.
  • Balanced cash drawer daily to ensure accurate financial records.
  • Assisted customers with account inquiries and service requests.
  • Promoted bank products and services to enhance customer engagement.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Balanced cash drawers on a daily basis.
  • Answered customer inquiries regarding bank products and services.

Technical Assistant

brown and brown insurance
Daytona Beach, Florida
02.2016 - 08.2017
  • Supported technical staff by coordinating schedules and managing project documentation.
  • Assisted in troubleshooting technical issues for internal users and clients.
  • Conducted research on emerging technologies to inform team decisions.
  • Provided training sessions for new employees on technical tools and systems.
  • Prepared reports summarizing project progress and technical findings for management review.
  • Provided technical support to users by troubleshooting hardware and software issues.
  • Diagnosed computer problems using diagnostic tests and troubleshooting techniques.
  • Assisted in the installation of hardware and software components, such as printers, scanners, and other peripherals.
  • Monitored server performance levels to run applications optimally.
  • Assisted in the design and implementation of technical solutions.
  • Facilitated communication between technical and non-technical stakeholders.
  • Collaborated with engineers and technicians on technical problem-solving.
  • Compiled and analyzed technical data for project reports and presentations.
  • Resolved customer complaints via phone or email in a timely manner.
  • Assisted in the preparation and delivery of technical training sessions.
  • Maintained up-to-date knowledge of technological advancements and industry trends.
  • Managed technical documentation and reports, ensuring accuracy and compliance with industry standards.
  • Drafted and revised technical manuals and procedural documents.
  • Performed basic calculations and tabulations of technical data.
  • Improved and refined methods, process steps or procedures and implemented changes.
  • Evaluated new engineering plans to check technical feasibility and conformance with applicable codes and standards.
  • Built prototype units for testing and experimentation.
  • Applied engineering principles to develop and operate electrical, mechanical and data processing systems.

Personal Banker

Wells Fargo
Port Orange, Florida
02.2014 - 03.2016
  • Assisted customers with account inquiries and product information.
  • Processed transactions accurately in compliance with banking policies.
  • Collaborated with team members to enhance customer service experiences.
  • Maintained up-to-date knowledge of financial products and services.
  • Trained on compliance regulations and security procedures in banking operations.
  • Handled customer complaints and resolved issues promptly and professionally.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Followed operational standards, promoting security, risk management and compliance.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.

Teller

Bank of America
Daytona Beach, Florida
04.2009 - 05.2013
  • Processed customer transactions efficiently at busy banking location.
  • Balanced cash drawer daily to ensure accurate financial records.
  • Assisted customers with account inquiries and service requests.
  • Promoted bank products and services to enhance customer engagement.
  • Collaborated with team members to improve customer service delivery.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Trained new tellers on operational procedures and best practices.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Answered customer inquiries regarding bank products and services.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Explained account information to customers in detail as needed.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Followed up on requests from customers in a timely manner.
  • Explained the features of various banking products available to customers.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Trained employees on cash drawer operation.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Identified transaction errors when debits and credits did not balance.
  • Prepared official checks for customer and internal bank needs.
  • Verified amounts and integrity of every check or funds transfer.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
  • Liaised between bank branches regarding best practices and operations.

Education

Associate of Arts - Science Education

Daytona State College
Daytona Beach, FL
05-2009

High School Diploma -

New Smyrna High School
New Smyrna Beach, FL
05-2005

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL

Skills

  • Package handling and delivery scheduling
  • Route navigation and vehicle maintenance
  • Safety compliance
  • Customer service
  • Time management
  • Conflict resolution
  • Dispatch communication

Timeline

Delivery Associate

Latitude longitude logistics
10.2024 - Current

Delivery Associate

on time prime
06.2022 - 03.2023

Assistant Manager

Dollar General
12.2020 - 07.2021

Teller

PNC Bank
04.2017 - 11.2018

Technical Assistant

brown and brown insurance
02.2016 - 08.2017

Personal Banker

Wells Fargo
02.2014 - 03.2016

Teller

Bank of America
04.2009 - 05.2013

Associate of Arts - Science Education

Daytona State College

High School Diploma -

New Smyrna High School

Bachelor of Science - Psychology

University of Central Florida

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