Dynamic housekeeping leader with a proven track record at Heritage Place Assisted Living, enhancing guest satisfaction through effective problem-solving and exceptional guest service. Expert in staff management and sanitation protocols, I successfully reduced turnover and improved recruitment strategies, fostering a high-performing team dedicated to excellence in service delivery.
Hi, I’m
Cristy Bingham
Fort Worth,TX
Summary
Overview
18
years of professional experience
Work History
The Vantage At Cityview
Director of Housekeeping
04.2019 - Current
Job overview
Managed housekeeping staff ensuring smooth operations.
Waterford
Director of Housekeeping
06.2018 - 06.2019
Job overview
Directed operations in housekeeping, resource management, budget oversight, and staffing procedures.
Heritage Place Assisted Living
Director of Housekeeping
04.2007 - 04.2018
Job overview
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Remained current on industry trends and best practices, incorporating relevant innovations into the department''s operations for continued improvement.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
- Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
Education
San Augustine High SchoolFort Worth, TX
Night School
University Overview
Skills
- Guest service
- Health and safety
- Sanitation protocols
- Staff management
- Task delegation
- Scheduling
- Bilingual
- Great communication
- Problem-solving
- Team player
Accomplishments
Accomplishments
Our nursing department is always in need of more staff, so I decided to get my med distribution certification to support our team.
Additionally, our community provides a certification for those interested in the assistant Director to Director position.
Crafts
Crafts
I love finding ways to show appreciation to our employees and keep them happy. During the winter, I enjoy crocheting hats and scarves, as well as personalizing coffee cups, tumblers, and t-shirts for all our events.
Languages
Spanish
Professional Working
Timeline
Director of Housekeeping
The Vantage At Cityview
04.2019 - Current
Director of Housekeeping
Waterford
06.2018 - 06.2019
Director of Housekeeping
Heritage Place Assisted Living
04.2007 - 04.2018
San Augustine High School
Night School
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