Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristy Cajigal

Tanza,Cavite

Summary

Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in AdvancedMD, Everyware, Push Health, Basecamp, Slack, other healthcare softwares and platforms and productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

9
9
years of professional experience

Work History

Virtual Assistant

Virtual Doctors Online
03.2023 - Current
  • Monitored messages through email and various text messaging apps and platforms, to ensure timely response to patients needing assistance via Telemedicine.
  • Answer and screen calls to provide information, schedule appointments and take detailed messages.
  • Maintain electronic health records (EHRs), ensuring that patient information is accurate, up-to-date, and securely stored. This may include entering data, updating records, and retrieving information as needed
  • Performs a variety of administrative and clinical tasks to support healthcare professionals in providing efficient and effective care.
  • Facilitate telehealth appointments by coordinating video calls, assisting with technology setup, and troubleshooting any technical issues that arise during the appointment.
  • Manage prescription refills, coordinate medication deliveries, and provide patients with information about their medications and dosage instructions.
  • Ensure that all activities comply with healthcare regulations, patient privacy laws (such as HIPAA in the United States), and organizational policies and procedures.







Customer Service Representative

Teleperformance Philippines
11.2021 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Providing information about insurance policies, coverage details, claims processes, and billing inquiries.
  • Assist customers with policy-related tasks such as policy changes, updates, and renewals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Paint Artist

Alantco Inc
01.2015 - 12.2021
  • Collaborated with fellow artists on large-scale canvass painting, resulting in increased repeat orders from our clients.
  • Ensure to finish each purchase orders in a timely manner.
  • Enhanced paint application techniques by mastering various brush styles and strokes.
  • Maintained a clean and organized workspace, ensuring optimal conditions for producing high-quality art.
  • Worked holidays and weekends depending on shifting needs of project.
  • Consistently met project deadlines by effectively managing time and resources.

Education

High School Diploma -

Lebak Legislated National High School
Poblacion 3, Lebak Sultan Kudarat
03.2004

Skills

  • CRM Management
  • Appointment Coordination
  • Documentation and Recordkeeping
  • Document and File Management
  • Clear Communication
  • Document Preparation
  • Customer Service
  • Scheduling and calendar management
  • Data Entry
  • Multitasking and Time Management
  • Invoice Processing
  • Administrative Support

Timeline

Virtual Assistant

Virtual Doctors Online
03.2023 - Current

Customer Service Representative

Teleperformance Philippines
11.2021 - 06.2023

Paint Artist

Alantco Inc
01.2015 - 12.2021

High School Diploma -

Lebak Legislated National High School

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Cristy Cajigal