Cristy Emeterio De La Cruz
Orlando,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Runner
Summer Bay Orlando Resort
Clermont, FL
06.2019 - Current
- Provided assistance to customers when necessary by answering questions or providing product information.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Monitored stock levels and reported any discrepancies to management immediately.
- Made friendly conversation with customers to provide enjoyable experience.
- Handled various errands for employees throughout company.
- Greeted frequent visitors by name and explained the resorts areas and activities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Receptionist
Summer Bay Orlando Resort
Clermont, FL
06.2020 - 06.2021
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled and confirmed appointments.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled and confirmed appointments and meetings for management team.
- Greeted visitors and provided them with assistance.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Responded to inquiries and room requests made online, by phone and via email.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05.2021
Some College (No Degree) - Nursing, Health Science
Valencia College
Orlando, FLSome College (No Degree) - Medical Assisting
Orange Technical College
Winter Garden, FLSkills
- Product Deliveries
- Supply Replenishment
- Guest Relations
- Interpersonal and Writing Communication
- Error Identification
- Customer Service
- Office Management
- Scheduling
- Organization Skills
- Positive and Professional
- Time Management
- Multitasking and Prioritization
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Receptionist
Summer Bay Orlando Resort
06.2020 - 06.2021
Runner
Summer Bay Orlando Resort
06.2019 - Current
High School Diploma -
Cypress Creek High School
Some College (No Degree) - Nursing, Health Science
Valencia College
Some College (No Degree) - Medical Assisting
Orange Technical College
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