Cristy Freeman
Menan,ID
Summary
Dynamic administrative support professional with a proven track record in fast-paced environments, excelling in organizational, technical, and interpersonal skills. Committed to ethical practices and superior customer service, fostering trust and reliability in all interactions. Detail-oriented and resourceful, adept at multitasking while effectively managing diverse responsibilities. Proficient in office software, scheduling, and resource management, demonstrating adaptability to meet evolving demands with confidence and poise.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager
High Country Behavioral Health
05.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with maintenance personnel to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated office operations to enhance workflow efficiency and support team productivity.
- Implemented standardized procedures for document management, improving accuracy and retrieval times.
- Supervised support staff, providing guidance and fostering professional development.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Bookkeeper/Customer Service
Big O Tires
05.2015 - 02.2017
- Customer Service
- Create Work Orders
- Bill Customers Out
- Balance Daily Summary/Maintain Daily Paperwork
- File
- Answer Phones
- Process Mail
- Process End of Month Statements
- Schedule Appointments
- Accounts Receivable
- Managed accounts receivable, ensuring timely processing of invoices and payments.
Office Assistant/File Clerk
Tueller Counseling Services
12.2013 - 05.2015
- Managed scheduling and appointment coordination for clients and staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Conducted regular audits of files to identify discrepancies and implement corrective actions for data integrity.
- Examined, categorized, and sorted incoming documents.
Front Desk Receptionist/Office Assistant
Rigby Chevrolet
09.2012 - 10.2013
- Balancing General Ledger
- Time cards/Attendance
- Managed front desk operations, ensuring efficient customer check-in and appointment scheduling.
- Coordinated communication between departments to streamline workflow and enhance customer experience.
- Trained new staff on office procedures and best practices for client interactions.
- Maintained accurate records of customer interactions and appointments using dealership management software
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Operation Supervisor/Loan Clerk
The Bank of Commerce
02.2006 - 03.2012
- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues.
- Directed daily operations for retail bank, including supervising staff members.
- Excel, Word, 10 Key, Data Entry
- Notary Public
- Maintaining and Organizing customer files
- Order Appraisals for Real Estate Department
- Obtained Financial and Operational Records
- Prepared Paperwork for Loans, Deed of Trusts, Quit Claim Deeds, etc.
Head Teller
The Bank of Commerce
03.2004 - 02.2006
- Directed daily operations for retail bank, including managing 6 tellers.
- Maintained Currency and Coin Vault
- Daily and month end reports
- Supervise, train, and motivate staff
- Effectively solve customer challenges
Teller
The Bank of Commerce
06.2000 - 03.2004
- Demonstrated proficiencies in front-desk reception with in a high-volume environment.
- Maintained currency drawer requiring balancing to the penny
- Cross-sell banking services and products to customers
- Shipped currency and coin to Federal Reserve Bank and 13 branches
Education
High School Diploma -
Idaho Falls High School
Idaho Falls, Idaho06-1996
Skills
- Customer service
- Office management
- Organizational skills
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Document management
- Account reconciliation
- Relationship building
- Mail handling
- Scheduling
- Inventory control
- Staff management
- Employee supervision
- Expense reporting
Certification
- American Bankers Association Education Services Completed Courses 2000 to 2011
- Supervision – Concepts and Skill Building
- Law and Banking
- Commercial Lending
- Ethical Issues for Bankers
- Managing People – Hiring the Best
- HR Solutions, Kari L. Korell, Human Resource Consultant, 2843 N. Glennfield, Meridian, Idaho January 2005
- Exceptional Supervision - Received Certificate of completion.
Timeline
Office Manager
High Country Behavioral Health
05.2017 - Current
Bookkeeper/Customer Service
Big O Tires
05.2015 - 02.2017
Office Assistant/File Clerk
Tueller Counseling Services
12.2013 - 05.2015
Front Desk Receptionist/Office Assistant
Rigby Chevrolet
09.2012 - 10.2013
Operation Supervisor/Loan Clerk
The Bank of Commerce
02.2006 - 03.2012
Head Teller
The Bank of Commerce
03.2004 - 02.2006
Teller
The Bank of Commerce
06.2000 - 03.2004
High School Diploma -
Idaho Falls High School
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