Cristy Gonzalez
Seagoville,United States
Summary
Transportation security professional with strong experience ensuring safety and compliance in high-pressure environments. Proven ability to collaborate with teams and adapt to changing needs while maintaining high standards. Skilled in threat detection, risk assessment, and emergency response. Highly reliable and results-driven, consistently achieving security objectives and enhancing operational efficiency.
Overview
13
13
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
07.2023 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
Leasing Consultant
Avenue5
10.2019 - 06.2023
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Verified tenant incomes and other information before accepting lease applications.
- Escalated major issues to property manager for immediate remediation.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
Customer Service Representative
Alliance One
11.2017 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Supervisor
Safari Fuel
12.2016 - 10.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Customer Care Agent
Airserv O'hare Airport
05.2012 - 11.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Made sure the passengers were at the correct gate for their flight
- Checked their boarding pass to see what terminal they needed to go to in order to make their flight
- Order a wheelchair for the people in need to make it more comfortable for them
Education
High School Diploma -
Humble High School
Humble, TX05.2012
Skills
- Integrity and honesty
- Public safety awareness
- Threat management
- Passenger communication
- Body scanner operation
- Pat-down procedures
- Emergency preparedness
- Baggage inspection
- Passport checks
- Customer service
- X-ray machine operation
- Security screening expertise
Languages
Spanish
Native or Bilingual
Timeline
Transportation Security Officer
Department Of Homeland Security, TSA
07.2023 - Current
Leasing Consultant
Avenue5
10.2019 - 06.2023
Customer Service Representative
Alliance One
11.2017 - 08.2019
Supervisor
Safari Fuel
12.2016 - 10.2017
Customer Care Agent
Airserv O'hare Airport
05.2012 - 11.2016
High School Diploma -
Humble High School
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