Cristy Hale
Carmel,CA
Summary
Accomplished Estate Manager with a proven track record at Global Executive Management Services, adept at maintaining the highest standards of luxury and privacy.
Skilled in orchestrating large-scale events and managing extensive property renovations, I excel in developing valuable vendor relationships and organizing priorities.
My anticipatory service and organizational prowess ensure unparalleled comfort and efficiency for homeowners and guests alike.
Overview
38
38
years of professional experience
Work History
Estate Manager
Global Executive Management Services
03.2008 - Current
- Oversaw daily operations of the estate, maintaining a well-organized environment conducive to comfort and productivity.
- Maintained utmost discretion when dealing with sensitive information related to clients'' personal lives or business matters.
- Established strong relationships with vendors and contractors, resulting in improved service quality for the estate.
- Conducted regular property inspections, identifying potential issues and arranging appropriate solutions promptly.
- Mentored estate staff members in best practices, fostering a collaborative work atmosphere focused on excellence in service delivery.
- Coordinated exceptional events and gatherings on the estate, providing memorable experiences for attendees.
- Oversaw building and maintenance of 8 acre parcel.
- Main Estate of 37,000 sq. ft and secondary adjacent property with 5,000 sq ft Guest House and two staff dwellings.
- Managed comprehensive property renovations, ensuring timely completion and adherence to budget constraints.
- Hired and managed groundskeepers and custodial staff ensuring professional and welcoming atmosphere.
- Developed customized security protocols, safeguarding the privacy and safety of residents and guests.
Assistant Hotel Manager
The Stillwell Hotel (Previously Named Tradewinds)
03.2006 - 03.2008
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Negotiated favorable contracts with suppliers, securing competitive pricing for goods and services without compromising quality.
Executive Recruiter
Pebble Beach Resorts
03.2003 - 11.2005
- Enhanced client satisfaction by consistently delivering high-quality candidates in a timely manner.
- Handled sensitive information discreetly while maintaining strict confidentiality at all times.
- Built an extensive network of industry connections, increasing the availability of top-tier candidates.
- Streamlined executive background check processes.
- Reviewed resumes and applications to screen candidates to fill job positions.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Cultivated in-depth understanding of the high end resort industry trends and hiring desires.
- Provided ongoing support to placed candidates during their transition into new roles, fostering long-term relationships and client loyalty.
- Collaborated with internal teams to develop creative marketing materials for attracting top talent.
- Negotiated salary packages and benefits, ensuring competitive offers that satisfied both clients and candidates.
Executive Assistant to VP of Retail Division
Pebble Beach Resorts
06.1991 - 09.1999
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
Asst. Manager/Lodge Human Resouces
Pebble Beach Resorts
08.1989 - 02.1991
- Co-Developed a Company wide 8 hour Orientation program for the Resort.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Asst. Manager/Spanish Bay Human Resources
Pebble Beach Resorts
02.1989 - 04.1990
- Was promoted from the Payroll Department to the the Hotel Opening Human Resources team
- As the junior member of the HR team was part of an exciting growth opportunity of the new hotel.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Payroll Assistant
Pebble Beach Resorts
01.1987 - 02.1989
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Processed new hire paperwork and documents.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Updated employee files with new details such as changes in address or salary levels.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
Skills
- Providing exemplary and anticipatory service to our homeowners and estate guests at the highest luxury level of standards
- Organizing and facilitating all facets of property management from developing vendor relationships, maintaining highest quality care for the structures, and operations of the equipment and systems within the estate
- Develop and maintain valuable vendor relationships to ensure prompt responses when needs arise, especially when they could impact the family when in residence
- Source and oversight of all Chef and service staff, housekeeping, and support staff for high end gatherings ranging from 6 person intimate dinners to specialty events of up to 250 people
- Research and manage all estate projects from well production to landscape projects and oversight of all hired trades, plasterers, painters, gardeners, IT staff, to window washers, solar cleaners the list goes on
- Determine homeowners directed general contractors and sub contractors on construction projects from small structure storage additions to outdoor Catering Kitchen
- Emergency preparedness for all possibilities: Water storage, emergency food supplies, lighting needs, and solar power to be able to communicate during a catastrophic emergency
- Outside research and all bid presentation for continued fire safety/mitigation
Timeline
Estate Manager
Global Executive Management Services
03.2008 - Current
Assistant Hotel Manager
The Stillwell Hotel (Previously Named Tradewinds)
03.2006 - 03.2008
Executive Recruiter
Pebble Beach Resorts
03.2003 - 11.2005
Executive Assistant to VP of Retail Division
Pebble Beach Resorts
06.1991 - 09.1999
Asst. Manager/Lodge Human Resouces
Pebble Beach Resorts
08.1989 - 02.1991
Asst. Manager/Spanish Bay Human Resources
Pebble Beach Resorts
02.1989 - 04.1990
Payroll Assistant
Pebble Beach Resorts
01.1987 - 02.1989
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