Summary
Overview
Work History
Education
Skills
Affiliations
References
Quote
Timeline
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Cristy Irwin

Cristy Irwin

Edmond,Oklahoma

Summary

Seeking a position with a company that believes in outstanding ethics and customer service. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

37
37
years of professional experience

Work History

Professional Tax Preparer

Jackson Hewitt
Edmond, OK
09.2023 - Current
  • Generated comprehensive reports summarizing projected tax liabilities and anticipated refunds for individual clients.

MANAGER/OWNER/OPERATOR

RETAIL BUSINESS
Oklahoma City, Oklahoma
08.2013 - 07.2023
  • Ensured compliance with industry regulations and company policies.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Oversaw daily operations, maintaining efficiency and quality standards.

OFFICE MANAGER/CHIROPRACTIC ASSISTANT

Family Tree Chiropractic
Edmond/OKC, OK
05.2007 - 07.2011
  • Managed and coordinated patient care, office administration, insurance processes, and inventory management
  • Promoted to Safety Director and Compliance Officer in March 2009. Joined committees including Safety, Management Team, Program Evaluation, and Infectious Control.

TECHNICAL CHAIRSIDE REPRESENTATIVE

Green Dental Lab
Heber Springs, AR
06.1997 - 06.2001
  • Ensured timely execution of scheduled dentist requests for lab services
  • Provided services in shading/coloring/shaping restorations to match the patient's other teeth or create an improved/desired look
  • Provided doctors with comprehensive information on laboratory procedures.
  • Diagnostic problem solving and case troubleshooting representative for the laboratory
  • Assisted in identifying optimal restoration options for individual patients.
  • Provided assistance for various implant cases
  • Provided support to doctors in various regions including AR, TX,TN, MO, and MS by introducing innovative technology, techniques and products.
  • Assisted with the continuing education seminars held at Alliance Dental Institute.

TRAINING SUPERVISOR/ INSTALLER-TRAINER

Professional Dental Technologies
Batesville, AR
03.1993 - 11.1996
  • Promoted to Training Supervisor - Responsible for the training and updating of all equipment representatives and installation/trainers for both U.S and Canadian personnel.
  • Formulated instructional materials and revised manuals
  • Produced instructional content through demonstration and training videos.
  • Provided customer relations by showcasing the software in both personal and virtual settings
  • Installer/Trainer/Periodontal Systems Facilitator - Installed equipment and trained offices coast-to-coast on voice-activated charting, intra-oral cameras, digital imaging, and office management software
  • Consulted on practice management
  • Handled technical support phone calls and provided assistance with research, development, and training videos in home office
  • Aided with trade shows and seminars whenever necessary.

REGISTERED DENTAL HYGIENIST

Gerald P. Runde, DDS
Teutopolis, IL
01.1988 - 01.1993
  • Developed and implemented a hygiene program
  • Designed informative posters and a chair-side booklet to create a dental-health learning environment
  • Managed inventory control, supply ordering, sterilization, and clerical duties while maintaining a full hygiene schedule.

Education

A.A.S. - Dental Hygiene

Lake Land College
Mattoon, IL
05.1988

A.A.S. - Accounting

Lake Land College
Mattoon, IL
05.1986

Skills

  • Client Confidentiality
  • Tax planning strategies
  • Tax Return Preparation
  • Tax Law Compliance
  • Individual returns preparation
  • Relationship Building
  • Inventory Control
  • Office Management
  • Data Entry
  • Operations Management
  • Customer Service
  • Bookkeeping
  • Supply Management
  • Business Administration
  • Banking operations
  • Customer Relations
  • Mail handling
  • Employee Training
  • Training and coaching
  • Organizational Skills
  • Document Management
  • Presentation Design

Affiliations

  • Secretary of the Accounting Association and Dental Hygiene Club at Lake Land College.
  • Outstanding Preventive Hygiene Student, 1988 presented by Procter & Gamble.

References

  • Dr. Micah Carter, 405-340-4400
  • Rev. Barbara Stomprud, bjstomprud@sbcglobal.net

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Professional Tax Preparer

Jackson Hewitt
09.2023 - Current

MANAGER/OWNER/OPERATOR

RETAIL BUSINESS
08.2013 - 07.2023

OFFICE MANAGER/CHIROPRACTIC ASSISTANT

Family Tree Chiropractic
05.2007 - 07.2011

TECHNICAL CHAIRSIDE REPRESENTATIVE

Green Dental Lab
06.1997 - 06.2001

TRAINING SUPERVISOR/ INSTALLER-TRAINER

Professional Dental Technologies
03.1993 - 11.1996

REGISTERED DENTAL HYGIENIST

Gerald P. Runde, DDS
01.1988 - 01.1993

A.A.S. - Dental Hygiene

Lake Land College

A.A.S. - Accounting

Lake Land College

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