Summary
Overview
Work History
Education
Skills
Timeline
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Cristy May-Wood

Hallstead,PA

Summary

Dedicated professional with extensive experience in healthcare and customer service, notably at Personal Care Services. Proven ability to enhance patient comfort through compassionate care and effective communication. Skilled in health and safety compliance, teamwork, and multitasking, ensuring high standards of service and cleanliness in diverse environments.

Overview

31
31
years of professional experience

Work History

Housekeeper

Self Employed Services
11.2021 - Current
  • Disinfected and mopped bathrooms, kitchen, and living room floors
  • Vacuumed and steam cleaned carpet floors.
  • Cleaned and sanitized counters, sinks, stoves/ovens, refrigerators and freezers, and bathrooms.
  • Washed walls and doors.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for tenant's.

PCA

Personal Care Services
05.2023 - 10.2023
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Performed wound care and dressing changes, facilitating timely healing and recovery.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Followed directions of licensed nurses to administer medications and treatments.

Police Officer Trainee

The Delaware County Sheriff's Department
09.1994 - 06.1995
  • Disinfected and mopped bathrooms, kitchen, and living room floors
  • Vacuumed and steam cleaned carpet floors.
  • Cleaned and sanitized counters, sinks, stoves/ovens, refrigerators and freezers, and bathrooms.
  • Washed walls and doors.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for tenant's.

Cashier

Mirabito Convenience Store
01.2020 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Manager

East Branch Country Store
08.2015 - 11.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Homemaker

Self
11.2002 - 08.2015

I was a stay at home housewife and mother to my children.

Nursing Assistant

Roscoe Nursing Home
01.2001 - 11.2002
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.

Cashier

East Branch Country Store
03.1995 - 12.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Prep Cook/Cook

The Loft
07.1995 - 03.1996
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Stocked inventory efficiently, enabling seamless transition between meal services.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.

Education

High School Diploma - High School

Hancock Central School
Hancock, NY
06.1995

Diploma - Criminal Justice

DCMO-BOCES Harold Campus
Sidney Center, NY
06.1995

Skills

  • Teamwork
  • Customer service
  • Health and safety compliance
  • Residential cleaning
  • Customer service-focused
  • Excellent oral and written communication
  • Customer-oriented
  • Staff training
  • Hardworking
  • Multitasking and prioritizing
  • Team support and collaboration
  • Professional and courteous

Timeline

PCA

Personal Care Services
05.2023 - 10.2023

Housekeeper

Self Employed Services
11.2021 - Current

Cashier

Mirabito Convenience Store
01.2020 - 03.2020

Manager

East Branch Country Store
08.2015 - 11.2019

Homemaker

Self
11.2002 - 08.2015

Nursing Assistant

Roscoe Nursing Home
01.2001 - 11.2002

Prep Cook/Cook

The Loft
07.1995 - 03.1996

Cashier

East Branch Country Store
03.1995 - 12.2000

Police Officer Trainee

The Delaware County Sheriff's Department
09.1994 - 06.1995

High School Diploma - High School

Hancock Central School

Diploma - Criminal Justice

DCMO-BOCES Harold Campus
Cristy May-Wood