Cristy Pastrano
Westwego,LA
Summary
Motivated and skilled professional seeking a full-time position to leverage knowledge and abilities, contribute to company success, and collaborate with colleagues in achieving shared goals. Particularly drawn to challenging opportunities that foster continuous growth and fulfillment in work.
Overview
9
9
years of professional experience
Work History
Sales & Catering Coordinator
The Westin New Orleans Hotel
01.2023 - Current
- Answer incoming calls and respond to clients as requested
- Handle Ordering Supplies necessary for the department
- Lead Catcher and create lead to all call and email inquiries and assign to designated sales manager
- Assist and run reports for the Director of Sales and Marketing
- Assist Sales and Catering manager to free up their workload
- Run events/distro and change log Report etc
- Create and assigned turnovers to designated event managers
- Check rooms and spaces to ensure they are presentable for clients' site visits
- Handle any pop-up site if sales manager is unavailable
- Assist with drafting contracts if needed
Rooms Controller
Renaissance Pere Marquette Hotel-New Orleans
05.2019 - 01.2021
- Attend Resume & Pre-con Meetings, Block rooms for VIP guests ensured they have the best room availability, and Block the House and all groups to ensure check-in experience will be smooth or trouble-free for both guest and front desk ambassador
- Create and update Cover Sheets Resume, ensure all group Billing setup is most accurate information to have better service and experience for our guests both internal and external
- Able to help achieve above goal GSS metrics for Meeting attendees
- Coordinate with Housekeeping & Engineering regarding Room issues and maintenance to ensure room check-in meets the highest quality standard
- I am efficient at my current position and able to utilize all electronic communications such as Mobile chats, mobile check-in and provide all guest requests necessary and serve the customer in any matter
- I have also trained other new agents to communicate and work more efficiently as a team
- I am a fast learner person
Front Desk Agent/Guest Representative
Sheraton New Orleans Hotel
04.2016 - 05.2019
- Provide warm and sincere welcome to guests as they enter the Hotel
- Process check-in & checkout guest, personal check-in experience always above goal
- Top 2 in monthly upsell program, average 15k a month in upsells
- Handle complaints and resolve the situation
- Keep Front Desk tidy and presentable with all necessary materials
- Handle all outbound & inbound calls
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Diploma - Medical Billing and Coding
Bryant Stratton College
01.2022
Graduate - Hospitality Restaurant Services
Bestlink College of the Philippines
01.2015
Caregiver Training -
UHA Caregiver Training Corporation
01.2009
Skills
- FSPMS
- MARSHA
- LIGHTSPEED
- EMPOWER: GXP
- CI/TY
Timeline
Sales & Catering Coordinator
The Westin New Orleans Hotel
01.2023 - Current
Rooms Controller
Renaissance Pere Marquette Hotel-New Orleans
05.2019 - 01.2021
Front Desk Agent/Guest Representative
Sheraton New Orleans Hotel
04.2016 - 05.2019
Graduate - Hospitality Restaurant Services
Bestlink College of the Philippines
Caregiver Training -
UHA Caregiver Training Corporation
Diploma - Medical Billing and Coding
Bryant Stratton College
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