CRISTY ROJAS
La Vista,NE
Summary
Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks. Designs test plans and procedures and equips and trains newer colleagues.
Overview
19
19
years of professional experience
Work History
Testing Team Lead
Performance Technology Partners (PTP)
03.2022 - 06.2024
- Effectively lead a small team of testers to meet project deadlines
- Planned web and IVR test efforts to complete the customer experience
- Identified testing efforts required based on requirement and design documents
- Wrote and executed manual test scripts to meet system test deadlines
- Distributed work across the team to ensure deadlines were met
- Balanced test resources across multiple functional areas and releases
- Created and maintained test data across multiple test environments
- Used Azure DevOps for test management, defect reporting, and daily test execution
- Monitored test progress by constantly assessing the work assigned to each of the resources and re-balancing or re-allocating as required
- Conducted test team meetings and presenting testing status to managers
- Provided knowledge transfer sessions to other team members as needed
- Worked closely with business partners during the UAT process
QA Automation Engineer
Oriental Trading Company
08.2016 - 03.2022
- Conducted manual and automated testing for an e-commerce website
- Reviewed requirements documents, technical design documents, and wireframes to determine which features could be automated and/or manually scripted
- Collaborated with QA peers to strategize on automation script development for specific projects and determine the need for additional tests to enhance automation regression coverage
- Oversaw test planning and defect tracking using Advanced Lifecycle Management (ALM)
- Created automation test scripts employing a Page Object Model (POM) framework coded in Java, and defined page object locators with Selenium WebDriver's Page Factory class
- Utilized Maven for compiling and running automation, managed version control with GitHub for the automation framework, and coordinated automation test creation sprint work via Jira
- Employed BrowserStack for cross-browser and mobile testing, both manual and automated
- Led a weekly standup meeting with the offshore team to discuss current and future work for both manual and automation coverage
Software QA Analyst
Client Resources, Inc.
12.2015 - 06.2016
- Conducted manual testing for an e-commerce website
- Developed and executed manual test cases/scripts after reviewing requirements documents and wireframes
- Identified defects and documented the steps to reproduce the issue, ensuring the development team comprehends the defect discovered during testing
- Utilized ALM for test planning and defect tracking
- Provided regular updates on the testing status to the project manager, business analyst, and other key stakeholders.
Software QA Tester
US Consulting Services, Inc.
04.2014 - 10.2015
- Conducted manual performance testing, functional regression testing, and analysis on telecommunications applications for the cellular and wireless sectors utilizing tools such as JMeter and Wireshark
Software Test Engineer
Computer Task Group (CTG)
04.2012 - 09.2012
- Performed manual firmware functional testing for mid-range servers
- Installed and upgraded code levels for the mid-range servers and Hardware Management Console (HMC)
- Injected hardware and software faults (hard fails) and verified diagnostic callouts
- Walked through and validate service procedures for the ability to diagnose and isolate the fault
- Verified firmware had the correct hardware upgrade and repair procedures
Software Quality Assurance Analyst
Rural Soluxions
11.2011 - 02.2012
- Performed manual functional, usability, and regression testing of software web applications for a large independent financial services marketing company
- Created test scenarios, test cases, and supporting data based on customer requirements and design documentation
- Ran tests using various Browser platforms (IE, Safari, Firefox, Chrome) and different OS platforms (Windows, iOS5)
- Reported issues found during testing using Bugzilla
Software Test Engineer
Computer Task Group (CTG)
02.2010 - 08.2011
- Performed manual functional and regression testing for mid-range and high-end servers
- Injected hardware and software faults (hard fails) and verify diagnostic callouts
- Walked through and validated service procedures for the ability to diagnose and isolate the fault
- Confirmed firmware had the correct hardware upgrade and repair procedures
- Verified hot plug, mechanical remove and replace procedures, Hardware Management Console service focal point and call home capability
- Opened defects and worked with development to re-test fixes
Staff Software Test Engineer
International Business Machines (IBM)
08.2005 - 08.2008
- Performed manual functional verification of pre-released firmware builds and service packs
- Used the Hardware Management Console (HMC) to manage the software configuration and operation, as well as monitor & identify problems on the servers used for testing
- Contributed to teams in bringing up new hardware platforms and operating systems (i.e., AIX, Linux Red Hat & SuSE)
- Worked with team members from multiple IBM sites
- Provided training opportunities to team members who may be unfamiliar with various tasks and projects.
Education
Bachelor of Science in Computer Engineering -
Iowa State University
Ames, IAMaster of Science in Interdisciplinary Graduate Studies - Marketing, Management Information Systems, & Spanish
Iowa State University
Ames, IACertificate of Achievement in Information Technology – Computer Programming - Java
Metropolitan Community College
Omaha, NE08.2021
Skills
- Effective Communication
- Adaptability and Flexibility
- Defect Tracking and Reporting
- Manual & Automation test case preparation and execution
- Bug Tracking and Resolution
- Teamwork and Positive Attitude
- Test Plans and Test Methodologies
- Collaborative Team Player
- Multitasking Abilities
- Cross-platform & cross-browser testing
- Smoke, Functional, Regression, End-to-End, and Automation testing understanding
Timeline
Testing Team Lead
Performance Technology Partners (PTP)
03.2022 - 06.2024
QA Automation Engineer
Oriental Trading Company
08.2016 - 03.2022
Software QA Analyst
Client Resources, Inc.
12.2015 - 06.2016
Software QA Tester
US Consulting Services, Inc.
04.2014 - 10.2015
Software Test Engineer
Computer Task Group (CTG)
04.2012 - 09.2012
Software Quality Assurance Analyst
Rural Soluxions
11.2011 - 02.2012
Software Test Engineer
Computer Task Group (CTG)
02.2010 - 08.2011
Staff Software Test Engineer
International Business Machines (IBM)
08.2005 - 08.2008
Bachelor of Science in Computer Engineering -
Iowa State University
Master of Science in Interdisciplinary Graduate Studies - Marketing, Management Information Systems, & Spanish
Iowa State University
Certificate of Achievement in Information Technology – Computer Programming - Java
Metropolitan Community College
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