Cristy Trevino
Portsmouth,VA
Summary
Enthusiastic, skilled, and experienced training professional with a strong background in building and improving training programs for all levels—from new hires to executives. Skilled in both creating and delivering effective learning content that helps people grow and succeed in their roles. Well-versed in adult learning principles and proven methods like A.D.D.I.E. and SAM. Comfortable using a myriad of software tools like iSpring, Camtasia, and SABA/Cornerstone LMS to build, deliver, and manage engaging eLearning materials. Known for being people-focused, grounded in a solid understanding of Human Resources laws and how they impact employee training and development. Strong leadership skills with a history of planning strategically, solving problems, and building cohesive, high-performing teams. Passionate about helping people reach their potential, utilizing strong interpersonal awareness, with the ability to skillfully read non-verbal cues to foster meaningful connections, improve team communication, and adapt training approaches in real time.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Training Developer Specialist
Canon Information Technology Services
05.2023 - Current
- Designed and developed dynamic, learner-centered training programs using blended learning strategies—combining instructor-led training, e-learning modules, and self-paced materials—to support a wide range of learning preferences and organizational goals.
- Partnered with subject matter experts and department leaders to create accurate, compliant, and relevant instructional content aligned with adult learning theories, business objectives, and evolving industry standards.
- Conducted comprehensive training needs analyses and skills gap assessments to inform the design of targeted, results-driven learning solutions that addressed critical business challenges.
- Led the end-to-end instructional design and project management of system rollouts and large-scale training initiatives, collaborating with internal leaders, project teams, and external vendors to deliver effective learning solutions on time.
- Measured and evaluated training effectiveness through surveys, quizzes, assessments, and performance metrics, using findings to iterate and enhance course design for maximum impact.
- Integrated engaging instructional elements such as gamification, branching scenarios, and real-time polling to increase learner interaction, knowledge retention, and course completion rates.
- Mentored and supported new instructional designers and facilitators, promoting best practices in adult learning, curriculum development, and facilitation techniques.
- Conducted ongoing evaluations of instructional content for accuracy, compliance, and relevance, revising materials for instructor-led, self-paced, and digital learning formats based on learner feedback and performance data.
- Assessed skill gaps and designed targeted training solutions that improved employee performance, promoted productivity, and supported long-term career development.
Training Specialist
Canon ITS
07.2021 - 05.2023
- Designed, developed, and implemented a wide range of training materials—including eLearning modules, quick reference guides, manuals, videos, assessments, and interactive tools—for Canon ITS call center agents and employees, aligning with both departmental goals and learner needs.
- Facilitated virtual and in-person new hire orientation and onboarding programs lasting 4 to 7 weeks, customizing delivery based on departmental roles and ensuring a consistent, high-quality learning experience across cohorts.
- Promoted inclusive and engaging learning environments by adapting delivery methods and materials to accommodate varied backgrounds, learning styles, and accessibility needs.
- Mentored and supported new instructors to ensure delivery consistency and instructional effectiveness; collaborated with peers to align lesson plans and maintain instructional quality standards.
- Participated in regular call calibrations to ensure fair QA scoring practices and alignment with performance expectations, contributing to improved coaching effectiveness.
- Utilized a variety of tools including Adobe Creative Suite, Microsoft Office, LMS platforms (SABA/Cornerstone), and authoring tools (iSpring, Camtasia) to design, publish, and manage training content.
- Managed scheduling and logistics for concurrent training courses, maintained accurate records of training progress, and delivered coaching and skills workshops that enhanced learner competence and job readiness.
Training & Product Support Supervisor
Real Estate Information Network (REIN)
09.2020 - 07.2021
- Led and mentored a team of four trainers, overseeing departmental functions including scheduling, payroll, employee development, recognition, and performance management.
- Facilitated both virtual and face-to-face training sessions on various SaaS products using platforms such as Adobe Connect, Zoom, OBS, and proprietary systems, ensuring high-quality learner engagement across modalities.
- Managed multiple content development and event planning projects, executing full project lifecycles including planning, delegation, deadline management, and analytics reporting.
- Tracked, analyzed, and reported training metrics such as attendance, satisfaction, and course effectiveness to inform strategic decisions and optimize training delivery.
- Utilized learner feedback to develop actionable improvement plans, recognize high-performing team members, and continuously enhance program effectiveness.
- Produced, scripted, and recorded promotional and training videos for use in social media, customer education, and internal knowledge sharing initiatives.
- Streamlined training attendance and performance by implementing strategic improvements and engagement initiatives in underperforming areas.
- Reviewed and updated support documentation to maintain accuracy and relevance for both customers and internal support teams.
- Managed a product support team of 4, improving operational efficiency by standardizing processes, conducting team meetings, and tracking performance against key support metrics.
- Established and maintained an escalation process for critical customer issues, reducing resolution times and improving customer satisfaction.
- Acted as a subject matter expert for support operations, providing guidance and training to colleagues on systems, procedures, and best practices.
- Regularly evaluated and updated training programs to align with evolving business objectives and learner needs.
Regional Training Manager
GoWireless / Verizon Wireless
12.2015 - 09.2020
- Oversaw training and development efforts for Verizon Wireless field employees and leadership across 12 districts, 99 store locations, and over 620 employees in Washington, Oregon, Northern California, Hawaii, and Alaska.
- Facilitated face-to-face new hire orientation, leadership development, and sales training sessions tailored to regional business goals and learner needs.
- Designed and implemented end-to-end orientation and training programs, including conducting needs assessments to inform program structure and delivery.
- Managed all aspects of training operations—content development, delivery, scheduling, attendance, and reporting—using platforms such as SABA (Cornerstone LMS), Microsoft Teams, Adobe Connect, PowerPoint, Zoom, and more.
- Developed and delivered skill-specific training initiatives that supported employee growth and improved regional profit performance 15-22% year-over-year, contributing to Top PNW Region win 3 years in a row.
- Evaluated training programs semi-annually, leading to a significant (13%) increase in learner engagement and a reduction in training-related costs through targeted improvements in content and delivery.
- Contributed to measurable increases in store-, district-, and regional-level productivity through strategic resource allocation, training support, and team-building efforts.
- Achieved year-over-year reductions of 11% in employee turnover across the Pacific Northwest Region by leveraging engaging onboarding programs, hands-on training, and leadership development strategies.
- Partnered with cross-functional teams and external vendors to customize and deliver relevant, high-quality instructional materials and events for 10-65 attendees.
- Monitored training-related expenditures and prepared budget reports to ensure cost-effective program delivery and resource optimization.
- Organized, managed, and presented at annual internal leadership conferences with 500+ attendees and provided leadership development training to several executive-level leaders.
District Manager
GoWireless / Verizon Wireless
07.2013 - 12.2015
- Led district operations for Verizon Wireless locations across several cities in Hampton Roads, Northern Virginia, Richmond, and the Eastern Shore of Virginia, aligning team performance with corporate goals and partner initiatives (Wireless and FiOS).
- Cultivated strong relationships with Verizon executives and local leadership to drive business goals and enhance partner collaboration.
- Implemented a district-wide culture of excellence that emphasized training, internal promotion, and team success, resulting in year-over-year profit growth of up to 39%.
- Worked with small and medium businesses to secure new accounts, applying consultative sales techniques to meet client needs and drive revenue.
- Developed and facilitated leadership training programs for managers, enhancing management capability and store performance and increasing employee satisfaction.
- Reduced district turnover by up to 38% year-over-year through a strong focus on mentoring, continuous development, and a high-performance culture.
- Recruited, mentored, and promoted high-potential talent to strengthen the leadership pipeline and support a dynamic retail environment.
- Directed operational strategy across 13 Verizon Wireless retail store locations, including merchandising, personnel planning, and audit-based performance reviews.
- Collaborated with Verizon leadership to analyze sales data and improve underperforming locations, boosting district metrics by up to 80% and significantly improving regional performance metrics.
- Led successful store openings and acquisitions by managing the hiring, training, logistics, and promotional efforts, ensuring seamless launch operations.
- Improved operational compliance and performance by conducting regular audits and training on company policies and federal/state regulations.
- Championed a team-focused, growth-oriented work culture, boosting employee morale and increasing retention through engagement and development.
- Enhanced brand reputation through community involvement and strategic partnerships with local organizations and charitable events.
- Streamlined communication and operational processes across 13 locations, reducing both the amount of time and financial cost of efficient communication and improving district-wide productivity, as well as improving employee satisfaction and work-life balance.
- Implemented inventory management systems to minimize loss and optimize product availability across all stores.
- Set and monitored performance goals across the region, aligning team efforts with broader corporate objectives and ensuring consistent year-over-year profit and metric growth.
Store Manager
GoWireless
01.2009 - 01.2013
- Partnered with Regional Training Manager and regional leadership at their request to implement a training for store personnel on a specialized topic due to an urgent need.
- Consistently exceeded sales goals and led district performance by combining team development, social media engagement, and persuasive sales techniques.
- Maintained status as top regional salesperson for 4 years while delivering exceptional customer experience ratings and driving repeat business through personalized service.
- Consulted with individual and business customers to assess needs and recommend Verizon products and services, resulting in increased customer satisfaction and loyalty.
- Trained all new hires for the district during their first two weeks, accelerating onboarding success as appointed by the District Manager.
- Built and sustained strong relationships with small and medium business clients, contributing to long-term customer retention across multiple store locations.
- Hired, trained, and managed teams of 4–12 associates, conducting performance evaluations, administering discipline, providing feedback, coaching, and mentoring, and promoting a high-performance culture.
- Developed efficient scheduling strategies to ensure adequate coverage and exceptional service levels during all operating hours while remaining within budget.
- Delegated daily responsibilities based on employee strengths, shift needs, and training priorities to optimize productivity and team engagement and ensure smooth running of the Verizon retail store.
- Oversaw inventory control through regular cycle counts and audits, implementing shrinkage prevention measures to minimize loss.
- Controlled monthly operations budgets with accuracy, reducing financial discrepancies and supporting cost-effective business practices.
- Partnered with staff to implement customer service initiatives, resolve challenges, and drive continuous improvement in team performance.
Education
Bachelor of Science - Human Resources Management
Capella University
Minneapolis, MN06.2021
Associate of Arts - Business Administration and Management, Psychology Concentration
American Intercontinental University
Schaumburg, IL06.2010
Animal Behavior Certified Dog Trainer - Business Management, Adult Learning Theory, Canine Behavior and Ethology
Animal Behavior College
Valencia, CA01.2008
Skills
- Effective Training Facilitator
- Sales performance & leadership consulting
- Video editing
- Webinar delivery
- Blended & Adaptive learning and Microlearning
- E-learning development
- Training facilitation
- Needs assessment
- Learning Management Systems & software tools
- Curriculum design & assessment development
- Physical & virtual classroom management
- Body language & micro expression interpreting
Certification
- Elearning Instructional Design Certificate, ATD (2023)
- Active member of The Association for Talent Development (2023-present)
- Canon Americas Presidents Award (CAPA Award) Recipient: Prestigious award granted for extraordinary business impact (2022)
- Member of The National Society of Leadership and Success (NSLS Honor Society), Capella University Chapter (2020-present)
- Achieved Expert Level training completion of SETT 3.0: Subtle Expression Recognition and Management - Paul Ekman Group, LLC
- Achieved Expert Level training completion of eMETT 3.0: Micro Expression Recognition and Management - Paul Ekman Group, LLC
Timeline
Training Developer Specialist
Canon Information Technology Services
05.2023 - Current
Training Specialist
Canon ITS
07.2021 - 05.2023
Training & Product Support Supervisor
Real Estate Information Network (REIN)
09.2020 - 07.2021
Regional Training Manager
GoWireless / Verizon Wireless
12.2015 - 09.2020
District Manager
GoWireless / Verizon Wireless
07.2013 - 12.2015
Store Manager
GoWireless
01.2009 - 01.2013
Associate of Arts - Business Administration and Management, Psychology Concentration
American Intercontinental University
Animal Behavior Certified Dog Trainer - Business Management, Adult Learning Theory, Canine Behavior and Ethology
Animal Behavior College
Bachelor of Science - Human Resources Management
Capella University
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