Cristy Volquez
Paterson
Summary
Approachable and friendly, with excellent communication skills, and a genuine passion for helping others. Possesses a solid understanding of customer service principles and is adept at handling and resolving customer inquiries efficiently.
Dedicated to enhancing customer satisfaction and contributing to team success. Open to learn new skills and improve knowledge. Always willing to help.
Hardworking, committed to driving high sales in both slow and busy shifts. Organized and patient individual
Currently, I am looking for a part-time position.
Overview
3
3
years of professional experience
Work History
Sales Associate
H&M Store
Wayne
06.2025 - Current
- Provided exceptional customer service to enhance brand loyalty.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Adhered to company initiatives and achieved established goals.
Call Center Customer Service Representative
Alorica
02.2025 - 03.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed between 20 to 30 calls daily with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
Customer Service Representative
Teleperformance
02.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed approximately 25 calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Our Lady Of Faith
Santo Domingo, Dominican Republic08-2024
Skills
- Customer service
- Written and oral communication
- Language fluency (English)
- Attention to detail
- Multitasking and organization
- Active listening
- Emotional intelligence
- Bilingual (Spanish & English)
- Work under pressure
- Creative thinking
- Easy-going personality
- Cash handling
- Sales techniques
- Loss prevention
Hobbies and Interests
- Sketching and drawing, which helps improve my creativity and attention to detail.
- Photography
- Crafting and DIY Projects
- Reading
- Fashion and Style
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
H&M Store
06.2025 - Current
Call Center Customer Service Representative
Alorica
02.2025 - 03.2025
Customer Service Representative
Teleperformance
02.2023 - 07.2024
High School Diploma -
Our Lady Of Faith