- Cooking
- Weight lifting
- Biking
- Golf
- Dancing
- Playing Sports
Cristy Young
North Richland Hills
Summary
Seasoned Operations Manager and talented leader with 13 plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends and talent for spotting areas in need of improvement and implementing changes with a strategic approach. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Regional Operator
Dutch Bros Coffee
07.2021 - 03.2025
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Ensures all state and federal policies for safety and food handling is met by all employees
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Devised processes to boost long-term business success and increase profit levels while maintaining staying within budget
- Directed initiatives to improve work environment, company culture or overall business strategy
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Writes business plans and administers financial and culture programs necessary to support management team and crew
- Analyzed and reported on key performance metrics to senior management
- Developed and implemented strategies to maximize customer satisfaction
- Tracked budgeting across all aspects of business operations including labor, cost of goods, equipment, and services
- Supervised operations staff and kept employees compliant with company policies and procedures
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Regional Manager
Dutch Bros Coffee
01.2020 - 07.2021
- Onboarded new employees with training and new hire documentation
- Maximized performance by monitoring daily activities and mentoring team members
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Managed and motivated employees to be productive and engaged in work
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Shop Manager
Dutch Bros Coffee
05.2014 - 01.2020
- Inspected coffee shop regularly for safety, healthy code, or maintenance concerns
- Taught staff how to avoid conflicts by anticipating customer needs
- Cultivated strong team environment focused on personal accountability, customer support and business success
- Set up daily drawers, verified totals and prepared cash deposits
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff
- Delivered exceptional levels of customer service by expertly training and managing staff
- Recruited, hired and trained baristas to handle workload with quality service
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Motivated staff to perform at peak efficiency and quality
- Developed unique events and special promotions to drive sales
Broista
Dutch Bros Coffee
08.2011 - 05.2014
- Maintained regular and consistent attendance and punctuality
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Provided a positive, fast paced experience for customers while developing relationships and promoting brand loyalty
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Addressed specific customer questions and requests, fielding to manager issues outside of scope
- Recommended products based on solid understanding of individual customer needs and preferences
- Made and served brand-specific café beverages with focus on speed, quality and service
Education
Master of Science - Lifestyle Health Sciences And Coaching
University of North Texas
Denton, TX05-2026
Bachelor of Science - Health Sciences - General Health Emphasis, Psychology Minor
Boise State University
05.2013
Skills
- Onboarding and Training
- Budgeting strategies and concur
- Leadership development
- Marketing strategy
- Community engagement
- Customer Relations
- Teamwork and collaboration
- Business growth and retention
Accomplishments
Retired D1 athlete
Interests
Timeline
Regional Operator
Dutch Bros Coffee
07.2021 - 03.2025
Regional Manager
Dutch Bros Coffee
01.2020 - 07.2021
Shop Manager
Dutch Bros Coffee
05.2014 - 01.2020
Broista
Dutch Bros Coffee
08.2011 - 05.2014
Master of Science - Lifestyle Health Sciences And Coaching
University of North Texas
Bachelor of Science - Health Sciences - General Health Emphasis, Psychology Minor
Boise State University