Cristyla Bland
Milwaukee,WI
Summary
Highly organized Administrative Secretary knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence. Pursued opportunity to learn to enhance support of populations. Capable adept at handling all medical administrative needs for busy practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Medical Administrative Secretary
Stearns Nursing And Rehabilitation Center
02.2020 - 05.2023
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Customer Service Associate
Walgreens
03.2018 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
University of Phoenix
Tempe, AZ05.2026
Skills
- Prescription Refills
- Regulatory Filings
- HIPAA
- Medical Office Management
- Answering Questions
- Medical Records Verification
- Timely Processing
- Patient Admission
- Exceptional Attention to Detail
- Referral Arrangements
- Data Entry Software
- Answer Telephones
- Teamwork and Collaboration
- Reading Comprehension
Timeline
Medical Administrative Secretary
Stearns Nursing And Rehabilitation Center
02.2020 - 05.2023
Customer Service Associate
Walgreens
03.2018 - 01.2020
High School Diploma -
University of Phoenix
Similar Profiles
Shardae ButlerShardae Butler
Nursing Assistant at St.Elizabeth Nursing Rehabilitation And Nursing CenterNursing Assistant at St.Elizabeth Nursing Rehabilitation And Nursing Center
Susan BrabantSusan Brabant
Occupational Therapist Supervisor at Long Beach Center for Nursing and Rehabilitation CenterOccupational Therapist Supervisor at Long Beach Center for Nursing and Rehabilitation Center
MICHELLE SERAPHINMICHELLE SERAPHIN
Case manager (TEMP) at Freiwald Center Rehabilitation and Nursing CenterCase manager (TEMP) at Freiwald Center Rehabilitation and Nursing Center
Robert SantoRobert Santo
Pattern Maker at B & E Pattern Co., Inc.Pattern Maker at B & E Pattern Co., Inc.
Monifah CocroftMonifah Cocroft
Healthcare Customer Service Representative at HumanaHealthcare Customer Service Representative at Humana