Cristyn Cooper
Whitehouse,TX
Summary
Driven Quality Manager and Program Analyst with a proven track record at UT Health East Texas, specializing in process improvement and team training. Excelled in enhancing quality metrics and program effectiveness through innovative solutions and strategic stakeholder collaboration. Skilled in Epic and Excel, adept at leading accreditation efforts and optimizing resource allocation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Manager
UT Health East Texas
01.2024 - Current
- Manage and archive quality documentation and participate in internal and external quality audits.
- Facilitate cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluate quality problems and perform assessments to identify and resolve issues.
- Update quality control standards, methods, and procedures to meet compliance requirements.
- Implemented innovative solutions for complex healthcare challenges, improving overall service delivery.
- Led successful accreditation efforts, ensuring adherence to industry best practices and regulatory requirements throughout the organization.
- Enhanced quality of care by establishing and monitoring performance metrics for staff members.
Program Analyst
UT Health East Texas
08.2021 - 01.2024
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Collaborated with stakeholders to define clear program goals and establish performance metrics.
- Established strong relationships with providers and clinic staff, ensuring productivity and quality metrics were being met.
- Optimized resource allocation through careful analysis of program requirements and constraints.
- Enhanced program visibility and provider engagement by organizing and leading various forums and workgroups.
- Evaluated program performance, identifying areas for improvement and implementing changes to increase effectiveness.
- Developed and maintained comprehensive documentation, ensuring all staff members had access to necessary information for success.
Clinical Research Coordinator - Oncology
UT Health East Texas
05.2018 - 08.2021
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Followed informed consent processes and maintained records.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
- Oversaw the management of investigational product supplies, ensuring appropriate storage conditions were maintained at all times for optimal efficacy during trials.
- Maintained accurate and up-to-date case report forms and source documents for traceability.
- Monitored patient safety throughout clinical trials and reported any adverse events.
- Facilitated communication between research team and study sponsors, ensuring clear and consistent updates on trial progress.
Education
Associate of Applied Science - Health Care Administation
Tyler Junior College
Tyler, TX05.2019
High School Diploma -
Winona High School
Winona, TX05.2009
Skills
- Quality Metrics - HEDIS, DDP, CMS, MIPS
- Team Training
- Excellent researching skills
- Test method validation
- Problem Resolution
- Process Improvement
- Performance Evaluations
- Administration and Reporting
- Teamwork and Collaboration
- Computer Skills - Epic
- Staff Training - Epic Ambulatory Certified Trainer, Healthy Planet familiar
- MS Office - Excel proficient
Certification
- Certified Trainer - Epic Ambulatory, October 2022
Timeline
Quality Manager
UT Health East Texas
01.2024 - Current
Program Analyst
UT Health East Texas
08.2021 - 01.2024
Clinical Research Coordinator - Oncology
UT Health East Texas
05.2018 - 08.2021
Associate of Applied Science - Health Care Administation
Tyler Junior College
High School Diploma -
Winona High School
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