Cristyn Cooper
Manager - Value Base Programs
Whitehouse,TX
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Manager – Value Base Programs
UT Health East Texas
01.2024 - Current
- Support a proactive, comprehensive strategic Quality agenda that inspires caregiver engagement, inter-professional collaboration, the identification and use of evidence-based practice and management among all entities in the system while differentiating UTHET as a high reliability organization nationally
- Provides accurate and meaningful data to teams, committees and physician groups by understanding data dictionaries and using appropriately, using self-coded data sheets, assisting in determining appropriate data to collect by asking right questions and identifying correct populations, and using working knowledge of existing databases to obtain data already being collected
- Appropriate knowledge and application of basic statistical tools, such as, standard deviation, frequency distributions, histograms, and Pareto charts
- Actively participate in divisional meetings, processes, and activities to ensure Quality functions are disseminated consistently throughout the division
- Chair and lead the local Performance Improvement Committee
- Acts as a liaison between the Performance Improvement Committee and the Governing Board, to ensure all CMS CoPs are met
- Applies quality improvement methodologies as a quality representative/facilitator for PI Teams and as a consultant to provide basic CQI or statistical tools
- Evaluates and makes recommendations for system improvements using quality data, event and regulatory compliance reports
- Provides project management to assigned teams by providing leadership to focus areas and by utilizing facilitation and assessment skills to develop evidence-based initiatives
- Drives all regulatory functions on the local level
- Applies a current working knowledge of regulatory compliance standards as appropriate to assignment or specialty
- Participates in all divisional regulatory functions and standards
- Leads the participation and management of the Internal Quality Survey process, including timely and appropriate response to action plans
- Lead and drive the sustainability efforts for all IQS and TJC action plans to ensure compliance is maintained and practice changes are hardwired
- Provides advanced consultation and support by collaborating with peers throughout the corporation to develop methods and plans to meet standards, participating in the writing or development of new policies, procedures and guidelines, researching literature and outside sources to identify new methods, technologies, or approaches for compliance, ensuring compliance to regulatory support and assessing compliance to standards to ensure a safe and consistent care environment to multiple areas and settings
- Advocate and support standardization by educating focus areas to centrally developed policies, procedures, processes, and forms and assisting/participating in corporate teams with the development of policies, procedures, processes, and forms
- Participate in development, implementation, revision, and review of policy, procedures, protocol, guidelines, and forms, when appropriate for focus areas
Program Analyst
UT Health East Texas
08.2021 - 01.2024
- Create and maintain ongoing reports and high-impact dashboards and visuals that effectively communicate programmatic performance to leaders and stakeholders
- Develop Population Health gap lists to identify patients requiring intervention
- Work with our external data partners (e.g., Epic, Meditech, NextGen) to ensure data accuracy, design new reports, and resolve data questions
- Become source of expertise on use of Epic Healthy Planet for population health measurement and performance tracking
- Drive validation of measures in Epic
- Become expert in quality measure specifications (e.g., MIPS, DSRIP, HEDIS); work across the UT Health organization and community health partners to answer questions on specifications
- Develop models to prioritize where to focus efforts and resources by measures and patient segments
- Develop models to understand the role of health disparities in driving patient outcomes
- Work with IT and hospital to pull data from EHRs across network to support measure management
- Support multiple projects and analyses simultaneously while meeting key deadlines and deliverables, and prioritizing time and resources
- Work towards designing and developing predictive and advanced analytics, utilizing multiple data sources simultaneously
- Participate in the collection, interpretation and analysis of clinical data to support organizational decision making, clinical and quality initiatives and strategic planning activities
- Runs data queries and produces consistently accurate analyses with value added recommendations
- Provides practical recommendations through thorough research on business process improvements and clinical operation benchmarks to directors and executive leaders
- Assists in developing and implementing business strategies in departments to improve clinical outcomes and productivity
- Contributes and participates in meeting to build positive collaborative relationships with clinical leadership, departmental personnel, and executive sponsors
- Provides analytics architectural oversight and guides the process of developing business requirement documents
- Enables the analytics teams to collaborate with the data warehouse department through entire development cycle
- Provides crosswalk among all regulatory programs to ensure streamlined workflow processes, reporting, and management
- Validates regulatory reports by conducting chart audits
- Provides timely feedback to reporting team and management
Clinical Research Coordinator
UT Health East Texas Hope Cancer Center
05.2018 - 08.2021
- Implement study protocols and recruit patients for studies
- Identify and screen suitable patients for studies
- Process Informed Consents
- Manage day to day operation of assigned studies
- Schedule patients and corresponding assessments per protocol
- Drug accountability, regulatory agency compliance, IRB and SAE reporting
- Complete assessments, collect data, and perform EKG’s per protocol
- Monitor study activities to ensure compliance with protocols and with all relevant local, federal, and state regulatory and institutional practices
- Order drugs or devices necessary for study completion
- Interpreting protocols
- Dispense medical devices or drugs and calculate dosages and provide instructions as necessary
- Evaluate and/or interpret collected study data
Research Data Coordinator
UT Health East Texas Hope Cancer Center
05.2018 - 08.2021
- Complete case report forms and data entry in the EDC
- Perform resolution of data queries in a timely manner
- Prioritize and prepare for database locks
- Prepare and maintain all clinical research subjects’ shadow chart
- Prepare Adverse Events, ConMeds & RECIST c1.1 logs are maintained and signed by investigator
- Assist & collaborate with CRAs during monitoring visits for data entry/resolution
- Monitor and document daily temperature of refrigerator, freezer and room temperature
- Receive investigational products, assure it is within appropriate temperature, obtain proper documentation, promptly transport to IP refrigerator, & acknowledge receipt as directed by protocol as needed
- Participate in informing and obtaining informed consents from potential trial subjects as needed
- Arrange shipment of central laboratory specimens as specified by laboratory manual as needed
Education
Bachelor of Applied Arts And Science - Health Services Administration
East Texas A&M Commerce University
01.2024 - 05.2025
Associate of Applied Science - Healthcare Administration Program
Tyler Junior College
01.2017 - 01.2019
High School Diploma -
Winona High School
01.2005 - 01.2009
Skills
Decision-making
Team leadership
Operations management
Customer service
Performance evaluations
Data analysis
Trend analysis
Problem-solving
MS office
Multitasking
Computer skills
Training
Epic OP Ambulatory Credential Trainer, 08/08/22
Professional References
- Cody Gilstrap, Clinical Nurse Administrator at UT Health East Texas, 903-830-1715, Cody.Gilstrap@uthet.com, Coworker
- Rachel Villanueva, Clinic Manager at East Texas Community Clinic, Athens, 903-203-8957, Former Coworker
- Cody Boyd, Senior Director, Digital Oncology at Varian, a Siemens Healthineers Company, 817-994-2203, codyhboyd@gmail.com, Former Administrator
Timeline
Manager – Value Base Programs
UT Health East Texas
01.2024 - Current
Bachelor of Applied Arts And Science - Health Services Administration
East Texas A&M Commerce University
01.2024 - 05.2025
Program Analyst
UT Health East Texas
08.2021 - 01.2024
Clinical Research Coordinator
UT Health East Texas Hope Cancer Center
05.2018 - 08.2021
Research Data Coordinator
UT Health East Texas Hope Cancer Center
05.2018 - 08.2021
Associate of Applied Science - Healthcare Administration Program
Tyler Junior College
01.2017 - 01.2019
High School Diploma -
Winona High School
01.2005 - 01.2009
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