Cristyne Moschou
Paterson
Summary
Dynamic Case Manager with Medallion Behavioral Health, skilled in individualized counseling and cross-functional collaboration and is exploring graduate programs with the goal of earning a master’s degree in Social Work with a concentration in Youth and Families. Successfully developed comprehensive care plans, enhancing patient support and crisis intervention. Proficient in EMR documentation, ensuring HIPAA compliance while fostering positive behavior change through group therapy sessions. Committed to improving client access to essential resources. Currently looking to expand education
Overview
4
4
years of professional experience
Work History
Case Manager
Medallion Behavioral Health
04.2025 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Participated in community events to promote services and engage with public.
Dietary Secretary
Lincoln Park Renaissance
01.2023 - 03.2025
- Scheduled dietary accommodations to patient appointments and conducted follow-up calls to clients.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Front Desk Receptionist
Lincoln Park Renaissance
01.2022 - 03.2025
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected deposits, fees, and payments.
Resolved customer issues quickly and notified supervisor immediately when problems escalated. - Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Tracked important information in Point Click Care electronic documentation system as well as managing bedspread on Microsoft spreadsheets and ran reports or generated graphs using data updating census numbers when necessary.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Bachelor of Arts - Psychology
Montclair State University
Montclair01-2025
Skills
- Patient support
- Utilization review
- Individualized counseling
- Staff management
- Case management tracking
- Documentation proficiency
- EMR / EHR
- Cross-functional collaboration
- Patient management
- Direct patient care
- HIPAA compliance
- Group therapy
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully developed and implemented individualized care plans, resulting in measurable improvements in client health, housing stability, or employment status.
- Managed 15 client caseload while maintaining high standards of care and meeting all compliance and documentation requirements.
- Maintained accurate and timely records to comply with organizational, state, and federal regulations (e.g., HIPAA, Medicaid billing standards).
- Acted as a strong advocate for clients, helping them navigate complex systems and overcome barriers related to housing, benefits, or legal concerns.
Languages
Spanish
Professional Working
Interests
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate Engage in drawing and painting as a form of creative expression and stress relief, promoting mindfulness and emotional balance
- Volunteering with youth programs
- Community Cleanup
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
Timeline
Case Manager
Medallion Behavioral Health
04.2025 - Current
Dietary Secretary
Lincoln Park Renaissance
01.2023 - 03.2025
Front Desk Receptionist
Lincoln Park Renaissance
01.2022 - 03.2025
Bachelor of Arts - Psychology
Montclair State University
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