Crisyira Batista

• Acted as a primary point of contact for patients, addressing concerns, providing information, and resolving issues to improve patient satisfaction.
• Coordinated with medical staff and departments to ensure timely and effective communication with patients and staff.
• Facilitated patient intake processes and managed medical records in compliance with HIPAA regulations.
• Assisted with insurance verification and resolved billing issues, reducing administrative errors.
• Managed patient appointments and facilitated smooth interactions

between patients and healthcare providers.

Obtain authorization for in office procedure, MRI, and specialty medication for multiple specialties.

• Answering telephone calls and dealing with face-to-face enquiries, Politely greeting patients and visitors to the center.
• Explaining the practice procedures to new patients.
• Included managing all requests promptly and professionally, overseeing doctors' calendars, and drafting correspondence for the surgery and medical personnel.
• Scheduling appointments for patients and checking them in and out of the center.
• Updating the surgeries computer system with appointments and personal details.
• Maintaining a clean reception area to show a professional image.
• Performed thorough screenings of enquirers for doctors and medical staff, meticulously gathering patient information and personal details.
• Arranged and managed all required follow-up appointments with hospitals and healthcare professionals.
• Ensuring that all medical samples are correctly labeled, Arranging prescriptions for patients