Crodinah Lungu Mwango
Business Administration Manager/Coordinator
Jacksonville,USA
Summary
Dynamic professional with over 20 years of diverse industry experience, recognized for driving team collaboration and delivering high-impact results. Expertise includes business development, strategic planning, and team leadership, leveraging innovative problem-solving and market analysis to propel organizational growth. Proven track record in building cohesive teams and adapting to evolving business landscapes underscores a commitment to operational efficiency and measurable outcomes. Known for fostering a positive work culture through effective communication and mentoring, consistently aligning team efforts with overarching organizational goals.
Overview
20
20
years of professional experience
Work History
Founder and Director
Titans Grill and Restaurant
03.2019 - Current
- Hospitality Industry
- Established operational standards and procedures to enhance service delivery.
- Developed and implemented menu offerings based on market trends and customer feedback.
- Led staff training programs to improve team performance and customer satisfaction.
- Oversaw inventory management processes, reducing waste through efficient stock control.
- Managed financial operations, including budgeting and forecasting for profitability maximization.
- Fostered partnerships with local suppliers to ensure quality ingredients and sustainable practices.
- Conducted regular performance evaluations to identify areas for improvement among staff members.
Founder and Director
Hanekom Innovations Limited
08.2007 - Current
- Manufacturer and Supplier of Industry Protective Clothing
- Coordinated marketing strategies to increase brand visibility and attract new customers.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
Founder and Director
Hanekom Farms Limited
03.2003 - Current
- Livestock rearing and agricultural crops farming
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Established operational standards and procedures to enhance service delivery.
- Led staff training programs to improve team performance and customer satisfaction.
- Oversaw inventory management processes, reducing waste through efficient stock control.
- Managed financial operations, including budgeting and forecasting for profitability maximization.
- Fostered partnerships with local suppliers to ensure quality ingredients and sustainable practices.
- Conducted regular performance evaluations to identify areas for improvement among staff members.
Co-Founder and Director
C & B Engineering Limited
10.2002 - Current
- Mechanical Engineering spares Supplier to the mines
- Developed strategic business plans to drive growth and enhance market presence.
- Led cross-functional teams to optimize project delivery and improve operational efficiency.
- Established key partnerships to expand service offerings and strengthen client relationships.
- Implemented innovative engineering solutions that reduced costs and increased productivity.
- Mentored junior engineers, fostering skill development and promoting a collaborative work environment.
- Analyzed market trends to identify opportunities for product development and diversification.
- Oversaw financial management, ensuring budget adherence and resource allocation alignment with goals.
Operations Officer
ZANACO Bank LTD
08.1990 - 08.2002
- Branch Operations – Retail Banking
- Supervised daily branch operations, ensuring compliance with policies and procedures.
- Streamlined workflow processes, leading to improved service delivery and customer satisfaction.
- Analyzed operational data, identifying trends to inform strategic decision-making and resource allocation.
- Led regular audits of branch operations, ensuring adherence to regulatory standards and risk management protocols.
- Mentored junior staff in best practices for customer service and operational excellence, promoting professional development.
- Facilitated communication between departments, fostering collaboration and improving overall branch effectiveness.
Education
MBA - Business Administration
Cavendish University
Lusaka, ZambiaDoctorate in Business Administration - Business Administration
Binary University of Malaysia
Malaysia07.2018
Post Graduate Diploma - Monitoring & Evaluation
Zambia07.2012
International Post Graduate Diploma - Management Studies
Zambia07.2011
Master of Business Administration - undefined
Zambia07.2011
Diploma - Accountancy
Zambia07.1989
High School - undefined
01.1984
Skills
- Team leadership
- Marketing
- Entrepreneurial and innovative
- Client engagement
- Staff management
- Business administration
- Strategic planning
- Visionary leadership
- Team engagement
- Strategic vision
- Customer focus
- Operations management
- Business planning
- Goal setting
PART TIME JOBS DONE IN THE ACADEMIC INDUSTRY
- Texila University: 2018 January – December 2018 Part time lecturing - Zambia
- Centre for Environmental Justice: 2016 January – December 2017 Head of Research - Zambia
- University of Lusaka (UNILUS): 2016 June - March 2019 Part time lecturing - Zambia
- DMI - St Eugene Catholic University: 2014 February – March 2015 Part time lecturer – Zambia
Timeline
Founder and Director
Titans Grill and Restaurant
03.2019 - Current
Founder and Director
Hanekom Innovations Limited
08.2007 - Current
Founder and Director
Hanekom Farms Limited
03.2003 - Current
Co-Founder and Director
C & B Engineering Limited
10.2002 - Current
Operations Officer
ZANACO Bank LTD
08.1990 - 08.2002
Post Graduate Diploma - Monitoring & Evaluation
International Post Graduate Diploma - Management Studies
Master of Business Administration - undefined
Diploma - Accountancy
High School - undefined
MBA - Business Administration
Cavendish University
Doctorate in Business Administration - Business Administration
Binary University of Malaysia