Croix Belgard
Florence,NJ
Summary
Dedicated and hardworking professional with extensive experience in the food service industry, ranging from hosting to bartending. Proven ability to lead teams and work independently, effectively managing operational tasks while delivering exceptional customer service. Capable, adaptable, and quick to study. Possesses strong diligence and excellent problem-solving skills. Demonstrates enthusiasm for creativity and organization through demonstrated leadership abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Bill’s Olde Tavern
01.2018 - Current
- Prepare and serve a variety of beverages and cocktails with precision and efficiency
- Recommend an upsell seasonal cocktails and beers
- Provide exceptional customer service to ensure a positive guest experience
- Maintain thorough knowledge of menu items and ingredients to assist guests
- Remain current and on trend with the most popular spirits
- Responsible for liquor and food inventory, ensuring timely delivery and proper stock levels
- Accountable for nightly close out of the day’s revenue
- Served high customer volumes during special events, nights, and weekends.
Service Associate
Pompier Catering & Cuisine
06.2014 - 12.2017
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Managed client accounts by updating information and processing transactions accurately.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Engaged with guests to gather feedback and improve menu offerings.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Education
Film
Rider University
Lawrenceville, NJ01.2021
Communications
Mercer County Community college
East Windsor, NJ01.2021
High School Diploma -
Nottingham High School
Hamilton Square, NJ01.2018
Skills
- Computer literate and proficient in POS systems and Microsoft office
- Highly detail-oriented and organized
- Leadership and management abilities
- Strong customer service and communication skills
- Strong multitasking
- Engaging personality
- Cleanliness and hygiene
- Complex Problem-solving
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
Interests
Active participant in the local Philadelphia music scene, fostering connections and supporting the arts community.
Timeline
Bartender
Bill’s Olde Tavern
01.2018 - Current
Service Associate
Pompier Catering & Cuisine
06.2014 - 12.2017
Film
Rider University
Communications
Mercer County Community college
High School Diploma -
Nottingham High School
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