Summary
Overview
Work History
Education
Skills
Accomplishments
hobbies
Timeline
Generic

Croix Hiram

East Lansing,MI

Summary

Expert retail sales professional with 4 years of experience in retail customer service and management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front-end cashiers.

Overview

4
4
years of professional experience

Work History

Cashier Supervisor

Tom's Party Store
06.2023 - Current
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Designed weekly sales promotions to attract new and repeat customers and increase sales.
  • Ensured compliance with corporate guidelines, taking responsibility for accurate completion of required paperwork such as timecards and incident reports.
  • Monitored areas for security issues and safety hazards.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Kitchen Supervisor

Little Caesars
08.2020 - 08.2023
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.

Education

Bachelor of Science -

Michigan State University
East Lansing, MI
04.2027

Skills

  • Operations leadership
  • Complaint resolution
  • Relationship Building
  • POS Terminal Operation
  • Basic Mathematics
  • Punctual and Reliable
  • Flexible Work Schedule
  • Mentoring and Coaching
  • Team Leadership

Accomplishments

  • Supervised a team of 8 staff members.
  • On the Dean's List at MSU
  • Graduated from Mason High School within the upper Twentieth percentile
  • Member of both Junior National and National Honors Society
  • 100 total volunteer hours registered

hobbies

  • Avid Birder
  • Hiking and Camping
  • Soccer and Track athlete
  • Screenwriting and Directing short films and movies
  • Aspiring Musician

Timeline

Cashier Supervisor

Tom's Party Store
06.2023 - Current

Kitchen Supervisor

Little Caesars
08.2020 - 08.2023

Bachelor of Science -

Michigan State University

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Croix Hiram