Cárol Micaela Granizo Rendón

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

* Customer support and complaint resolution.
* Training and management of the work team.
* Credit analysis for customer.
* Evaluate the strategies to place more credits in the market.
* Training for all staff about the process and services.
* Customer conflict resolution.

Important: Complaints were reduced by 20% since employees improved their customer services with the process training that I implemented.

The work team led by me managed to obtain first place in results for credit of the Bank.

* Customer Service and bank credit advice.
* Refinancing the all products.
* Teamwork to achieve the goals established by the Bank.
* Answering calls in call center to resolve conflicts, doubts or customer requirements.
Important: I was awarded as the best employee of the year, due to the number clients satisfied with de attention they received.

* Receive customer orders.
* Bring kitchen orders to costumer tables quickly and accurately.
* Act as a point of contact between the customer and the kitchen staff.
* Communicate food need to cooks, paying attention to priorities and special requests.
* Serv the foods and drinks ordered to the correct person at the table.
* Organize and clean the waiter’s station during and after services.
* Ensure that customer requests complaints and comments are resolved timely and appropriately.