Hi, I’m
Crosby Albright
Indianapolis,IN
Summary
Strong leader and problem-solver dedicated to increasing business and personal productivity and quality. Uses strong decision-making skills and sound judgment to positively impact company success. Hardworking and dedicated to each and every single task assigned to me. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
years of professional experience
1
Certification
Work History
Metronet
Intern Salesman
05.2023 - 08.2023
Job overview
- Participated in sales meetings and presentations to gain knowledge and insight.
- Analyzed customer feedback and identified areas for improvement.
- Addressed customer queries and complaints with prompt and professional responses.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Generated reports to track sales activity and performance.
- Managed customer expectations and helped navigate sales processes.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Conducted market research to assess customer needs and preferences.
- Designed sales presentations and materials incorporating unique selling points and provided key messages.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
Carrabba's Restaurant
Key Manager
02.2022 - Current
Job overview
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained team members in successful strategies to meet operational and sales targets.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
Carrabba's Italian Grill
Server
02.2022 - Current
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Puccini's
Server
02.2019 - 08.2023
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
IUPUI Indianapolis
No Degree from Communications
05.2025
University Overview
- Jaguar Excellence Scholarship Recipient
- Alpha Sigma Phi Member
- Elected to Flair Chair for Alpha Sigma Phi in 2021
IU South BendSouth Bend, IN
Bachelor of Science from Advertising And Marketing
05.2025
University Overview
- 3.56 GPA
Lawrence North High SchoolIndianapolis, IN
High School Diploma
06.2021
University Overview
- Honor Roll Fall of 2017
- Honor Roll Fall of 2018
- Honor Roll Fall of 2019
- Honor Roll Spring of 2019
- Honor Roll Fall of 2020
- Honor Roll Spring of 2021
- Awarded Wildcat of the Month
- Awarded Distinguished Scholar
- Completed AP course in US History
- Completed AP course in World History
- Completed AP course in Spanish
- Completed AP course in English
- Completed AP course in Chemistry
- Completed AP course in Biology
- 4.46 GPA
- Ranked in Top 11% of class
- Literary Magazine Member
- Extracurricular Activities: Student Council (P.A.C)
- Elected to President for Student Council in 2020-2021
- Elected to Secretary for Student Council in 2017-2019
- Club Lacrosse Assistant Coach Member
Skills
- Instructing
- Critical Thinking
- Public Relations
- Complex Problem-Solving
- Time Management
- Microsoft Outlook
- Microsoft Excel
- Negotiation
- Customer Service
- Phone/ Email Communication
- Sales and Marketing Strategy
- Client Presentations
Certification
- Certified Off-Premise Sells, Red Bull - April 22nd, 2023
Languages
Spanish
Limited Working
Timeline
Intern Salesman
Metronet
05.2023 - 08.2023
Key Manager
Carrabba's Restaurant
02.2022 - Current
Server
Carrabba's Italian Grill
02.2022 - Current
Server
Puccini's
02.2019 - 08.2023
IUPUI
No Degree from Communications
IU South Bend
Bachelor of Science from Advertising And Marketing
Lawrence North High School
High School Diploma