Celeste Crosby

• Coordinate job fairs and visited employment sites to provide wide range of information to program participants.
• Maintain complete and current records according to federal funding guidelines and employer policies.
• Assess and enhanced family care plans by assigning activities to goal set focusing on building vocational skills and promoting career preparation.
• Help program participants evaluate course choices and select relevant trainings.
• Maintain case files and documented actions.
• Administer drug, background and pre-training assessments.
• Lead workshops for program participants to provide information on job searching, application completion and resume building.

• Supervised multiple projects from conception through coordination by prioritizing needs and delegating assignments.
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Kept corporate and client information confidential, adhering to data safety measures.
• Maintained database and create specialized spreadsheets including Pivot Tables with accurate inventory and status for reporting.

• Organize and manage program development from conception through successful execution.
• Gather and organize all printed materials required for program participation.
• Motivate and direct contractors to align operations with organizational mission using team-building and collaborations.
• Provide ongoing direction and leadership for program operations.
• Assist with community resources, including healthcare, mental health, appointment scheduling, application assistance and food stamps.
• Prepare monthly reports for upper management including master budget tracking, contractor/vendor invoicing, reconciliation and federal grant allotments.
• Track vocation course registrations and participant progress via NSS software.
• Establish and develop community partnerships to build awareness, increase support and share resources.

Employment and Job/Training Coordinator

• Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Assisted with development of disaster and recovery strategy to continue serving clients during global pandemic (COVID-19) &

Program Administrative Assistant

• Kept business, clients and financial records current and accurate to stay on top of changing information and avoid lost data.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Interacted with clients professionally by phone, email or in-person to provide information and directed to desired staff members.
• Oversaw automated tracking and documentation of data, client correspondence and office operations.
• Managed office operations while scheduling appointments for Intake Coordinators.
• Mastered budget tracking and preparation of check request packets.
• Worked with central management to identify, plan, align and address training needs.
• Collected rental payments for Property Management Department.
• Documented, tracked and communicated all Property Management service orders to maintain swift action from Maintenance and residential satisfaction.

• Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
• Documented training activities and changes to analyze program effectiveness.
• Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
• Monitored training costs and prepared budget reports to justify expenditures.
• Evaluated client processes, employee performance and training progress to determine additional training needs.
• Reviewed training delivery methods to optimize training effectiveness and costs.
• Assessed training needs, using employee surveys and interviews to gather data.
• 87% 90 day new employee ranking.

• Answered customer questions in friendly and knowledgeable manner to maintain high satisfaction levels.
• Prepared and posted weekly schedules for vendors and suppliers.
• Input statement information, reconciled accounts and resolved discrepancies.
• Performed administrative tasks such as copying, scanning and mail sorting on daily basis.
• Quality standards upheld in top 10% of company standard.

• Set up and maintained physical and electronic filing systems.
• Produced and distributed team newsletters, email updates and other forms of communication.
• Managed calendar of 5 to 8 agents daily.
• Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
• Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Managed reception and lobby area, greeted visitors and responded to requests for information.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Introduced prospective tenants to types of units available and performed tours of premises.