Demetrius Niles
Keyser,WV
Summary
As an experienced Records Assistant, I possess expertise in managing, storing, and maintaining company and project documents with utmost accuracy and quality. My proficiency includes efficiently processing documents for revision and approval, organizing them from conception to distribution and filing, and developing systems to train staff on effective document control processes. With a growth mindset, I am consistently eager to assist the team in achieving business objectives through any task.
Overview
15
15
years of professional experience
Work History
Records Management Specialist
Saul Ewing Arnstein & Lehr
08.2023 - 10.2024
- As part of my responsibilities, I ensured that attorneys who had requested documents were promptly provided with the necessary information and documents. I would initiate contact with these individuals to obtain additional information and process their requests.
- Additionally, I collaborated closely with secretaries and maintained regular communication to identify document-related issues that necessitated interdepartmental cooperation. This proactive approach facilitated the swift resolution of any problems.
- I utilized two document management software programs, FileTrail and iManage, to organize and categorize records. These programs facilitated the efficient management and categorization of electronic records, enabling easy access and retrieval of documents when required.
- Furthermore, I performed routine data entry tasks to update and organize electronic records. This ensured that records remained current, accurate, and appropriately stored and managed by established standards and procedures.
- I conducted regular audits to maintain the highest standards of record accuracy and completeness. These audits involved verifying the correct categorization and accurate reflection of information in all documents. Any discrepancies were promptly addressed through appropriate corrective actions.
- I promptly and accurately responded to requests for record retrieval. This involved locating and retrieving the requested records and promptly providing them to the requester.
- Lastly, I assisted in destroying obsolete records in compliance with established retention policies. This contributed to the appropriate management and disposal of records by established standards and procedures.
Document Specialist
Thermo Fisher Scientific Inc.
03.2022 - 08.2023
- Successfully converted physical files into digital format, ensuring adherence to company guidelines.
- Prepared comprehensive documents for various projects, adhering to specifications provided by project managers, team members, and clients.
- Utilized advanced Excel and MS Word features to create and format documents, demonstrating data entry and verification proficiency.
- Collaborated closely with the team to implement and enhance record-keeping processes, contributing to the organization’s overall efficiency.
- Indexed paper files and boxes into the records field using Adobe, ensuring accurate and comprehensive documentation.
Records Specialist
Cooley, LLP
09.2019 - 03.2022
- During my previous role, I diligently maintained and updated physical and digital records per established protocols. Utilizing a diverse range of software tools, including Filetrail, iManage, and Outlook, I effectively managed record-keeping tasks. Additionally, I scanned paper records and their subsequent transfer to digital filing systems facilitated by Microsoft Office tools such as Outlook, Excel, and Word.
- To ensure the utmost accuracy and reliability of records, I diligently monitored the inflow and outflow of files and materials, maintaining accurate records in case of any discrepancies. Furthermore, I meticulously performed data entry tasks to verify the veracity and completeness of all records. In the event of requests from internal or external stakeholders for information, I promptly responded to their inquiries.
- As a critical team member, I communicated daily with the legal team and project manager, promptly informing them of any document-related issues that necessitated interdepartmental collaboration. Finally, I efficiently received and dispatched legal files to clients via United Parcel Service (UPS) or Federal Express (FedEx).
Lead Bank Teller
NIH Federal Credit Union
10.2017 - 09.2019
- In my role as a Banker, I consistently handled approximately 20-25 telephone inquiries per day, providing comprehensive information and guidance on banking products and services, including checking, savings, loans, and lines of credit.
- Additionally, I processed over 50 customer transactions, utilizing QuickBooks and Excel for accurate and efficient record-keeping. My responsibilities encompassed inventory management, ensuring the timely monitoring of materials, ordering or requisitioning supplies, and restocking inventory.
- Furthermore, I provided administrative support to internal staff, contributing to enhanced efficiency and team productivity.
- Through my extensive knowledge of the bank’s products and services, I effectively cross-sold products, resulting in a significant 10% increase in sales.
- I also provided customer education on the utilization of banking websites and mobile applications.
- In addition, I responded to customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Furthermore, I identified customer needs and directed them to the appropriate representative or line of business for cross-selling opportunities or service enhancements.
Inventory Associate
Best Buy
09.2014 - 10.2017
- Implemented proactive record management strategies to eliminate redundancy and enhance file efficiency, reducing storage space requirements.
- Provided exceptional customer service through various channels, including phone, email, and in-person interactions. This service involved providing information and directing customers to the appropriate staff members.
- Utilized handheld devices and computers to monitor inventory levels and conduct audits to identify and rectify inaccuracies.
- Ensured records' accuracy by diligently correcting discrepancies in inventory numbers and conducting daily cycle counts.
- Implemented measures to ensure the timeliness and accuracy of records, including recording information, shortages, and discrepancies.
- Conducted monthly physical inventory counts and utilized specialized equipment such as forklifts and pallet jacks to move inventory efficiently.
- Reviewed merchandise, tracked paperwork, and unloaded shipments.
- Maintained comprehensive production data logs and reports, including volume information, materials utilized, and quality assurance results. This data provided valuable insights to management, enabling them to make informed operational decisions.
Sales Associate
Best Buy
03.2010 - 09.2014
- Provide exceptional customer service by assisting customers with their shopping needs, answering inquiries, and resolving complaints.
- Assist with price adjustments and markdowns for merchandise on the shelves.
- Maintain up-to-date knowledge of product and service offerings to serve as an informational resource for customers and team members.
- Propose innovative marketing concepts.
- Engage with customers to effectively establish rapport and foster enduring relationships.
- Train and develop new sales team members in product knowledge, selling techniques, and company procedures.
- Enhance sales by consulting with customers to assess their purchase requirements and recommend appropriate company offerings.
Education
High School Diploma -
Central High School
Capitol Heights, MD07.2009
Skills
- Expert in Data Entry
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Expert in Scheduling
- Expert Record Auditing
- Proficient in Scanning
- Expert in Time management and prioritization
- Expert in Compliance controls
References
- YESENIA REINA ( 305 ) 428 - 4615 MANAGER, SAUL EWING
- QUENTIN HOLLAND ( 202 ) 295 - 6655 SAUL EWING
- CHRISTOPHER WORRELLS ( 202 ) 295-6673 COLLEAGUE, SAUL EWING
Timeline
Records Management Specialist
Saul Ewing Arnstein & Lehr
08.2023 - 10.2024
Document Specialist
Thermo Fisher Scientific Inc.
03.2022 - 08.2023
Records Specialist
Cooley, LLP
09.2019 - 03.2022
Lead Bank Teller
NIH Federal Credit Union
10.2017 - 09.2019
Inventory Associate
Best Buy
09.2014 - 10.2017
Sales Associate
Best Buy
03.2010 - 09.2014
High School Diploma -
Central High School
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