Crus Haro
Los Angeles,California
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at FedEx. Expert in GPS route planning and safe driving practices, I excel in time management and problem-solving, ensuring timely and accurate deliveries. My dedication to safety and efficiency has significantly contributed to operational success. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Overview
11
11
years of professional experience
Work History
Driver
KWK Trucking
03.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Truck Loader
Temper + Sealy
08.2020 - 03.2021
- Assisted receiving leader with shipments, unloading and loading material using [Equipment].
- Reduced loading times for trucks and ships by streamlining cargo handling processes.
- Mitigated risks related to cargo handling by staying updated on industry regulations and ensuring compliance at all times.
- Increased customer satisfaction levels with careful attention to special handling instructions for sensitive cargo.
- Maximized available space within transport vehicles, utilizing advanced planning techniques and spatial awareness skills for efficient loading configurations.
- Developed strong relationships with clients, addressing concerns promptly while providing excellent customer service throughout the entire process.
- Managed shipment inventories, maintaining accurate records for easy tracking and retrieval when needed.
- Implemented time-saving strategies that increased the speed of loading processes without compromising safety or quality standards.
- Assisted in training new hires, sharing expertise and best practices for optimal performance in their roles as Loading Agents.
- Contributed to a reduction in workplace accidents, consistently following safety protocols and promoting safe behavior among team members.
Sanitation Worker
Pocino Foods Company
04.2020 - 08.2020
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Maintained detailed records of all sanitation activities for billing and tracking purposes
- Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.
- Assisted in basic maintenance and repair of cleaning equipment to reduce downtime.
Auto Lube Technician
Airport Marina Honda
10.2017 - 04.2020
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Worked alone or in team-based systems to complete up to [Number] oil changes each day.
- Suggested additional services to customers in order to meet upsell goals.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
- Collaborated with team members to complete complex repairs and ensure customer satisfaction.
Delivery Driver
FedEx
07.2016 - 10.2017
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Ramp Agent
Menzies Aviation
10.2013 - 07.2016
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Education
High School Diploma -
Reseda Senior High School
Reseda, CA05.2013
Skills
- Time Management
- Customer Service
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- Flexible Schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Traffic laws knowledge
- Safety Protocols
- Safety Management
- Route Planning
- Navigational Systems and GPS
- Basic vehicle repairs
- Heavy Lifting
- DOT Compliance
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Driver
KWK Trucking
03.2021 - Current
Truck Loader
Temper + Sealy
08.2020 - 03.2021
Sanitation Worker
Pocino Foods Company
04.2020 - 08.2020
Auto Lube Technician
Airport Marina Honda
10.2017 - 04.2020
Delivery Driver
FedEx
07.2016 - 10.2017
Ramp Agent
Menzies Aviation
10.2013 - 07.2016
High School Diploma -
Reseda Senior High School
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