Crushunda Walters
Houston,TX
Summary
Dynamic Assistant Store Manager demonstrating strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Excelling in operational productivity improvement and team development. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. I successfully enhanced employee engagement and optimized sales performance through effective operational and merchandising strategies and coaching, driving significant revenue growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager of Operations
HomeSense
09.2024 - Current
- Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing customer service efficiency.
- Executed inventory management processes, maintaining accurate stock levels and minimizing discrepancies.
- Trained new employees on operational guidelines and customer service standards to ensure team performance consistency.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Collaborated with upper management to develop operational improvements that streamlined workflow processes and enhanced productivity.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
Merchandising Assistant Store Manager
HomeSense
02.2024 - 09.2024
- Monitored sales trends to identify opportunities for product placement adjustments.
- Supported visual merchandising efforts by implementing promotional displays and layout changes.
- Contributed to the achievement of sales targets by effectively managing merchandise replenishment and stock levels.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Analyzed sales reports to identify trends, adjusting merchandising strategies accordingly for maximum revenue generation.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Collaborated with store management to develop effective merchandising strategies, optimizing product placement and sales performance.
Assistant Store Manager
HomeGoods
11.2019 - 02.2024
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Monitored sales floor activities to ensure a welcoming atmosphere for customers.
- Engaged in regular communication with management to report on store conditions and improvement opportunities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Key Holder
HomeGoods
07.2018 - 11.2019
- Streamlined communication between management and staff, fostering a collaborative work environment.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Education
Continued Education - Architectural Engineering
Lone Star College
Houston, TXAssociate of Science - Interior Design
The Art Institute of Houston
TXSkills
- Operational productivity improvement
- Employee engagement techniques
- Analytical problem-solving
- Team development and guidance
- Scheduling coordination
- Business development and planning
- Strategic planning
- Collaborative teamwork
- Proficient in handling multiple priorities
- Versatile in dynamic environments
Certification
- Certified Operations SME, HomeSense - 2025
- Key Holder, HomeGoods - 2018
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager of Operations
HomeSense
09.2024 - Current
Merchandising Assistant Store Manager
HomeSense
02.2024 - 09.2024
Assistant Store Manager
HomeGoods
11.2019 - 02.2024
Key Holder
HomeGoods
07.2018 - 11.2019
Continued Education - Architectural Engineering
Lone Star College
Associate of Science - Interior Design
The Art Institute of Houston
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