Cruz Balboa
Weslaco,Tx
Overview
11
11
years of professional experience
Work History
Curbside Shopper
HEB Grocery Store
05.2024 - 02.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Curbside Curbie
HEB Store
12.2022 - 05.2024
- Collaborated with customers to address inquiries on orders, substitutions, and additional preferences.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Dispatch Manager
Cfann Transportation
04.2021 - 12.2022
- Fostered safety culture through regular driver training and regulatory compliance follow-ups.
- Supervised dispatchers, promoting teamwork and coordination.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
Manager
Whataburger
03.2019 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier Team Lead
Whatabuger
09.2018 - 03.2019
Cashier
Whataburger
07.2014 - 09.2018
- Assembled diverse menu offerings swiftly and accurately.
- Performed upkeep for restaurants and facilities.
- OSHA, HACCP, and workplace safety.
- Handled money efficiently and securely.
- Delivered exceptional customer support in fast-paced environments.
Education
South Palm Gardens
Weslaco, Tx05.2016
Skills
- Speed and efficiency
- Safety awareness
- Mobile app proficiency
- Initiative-taking
- Goal-oriented mindset
- Order accuracy
- Customer service
- Heavy lifting
- Attention to detail
- Planning and organization
- Upbeat and outgoing attitude
- Decision-making
Timeline
Curbside Shopper
HEB Grocery Store
05.2024 - 02.2025
Curbside Curbie
HEB Store
12.2022 - 05.2024
Dispatch Manager
Cfann Transportation
04.2021 - 12.2022
Manager
Whataburger
03.2019 - 02.2021
Cashier Team Lead
Whatabuger
09.2018 - 03.2019
Cashier
Whataburger
07.2014 - 09.2018
South Palm Gardens