Cruz Castro
Mendota,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with a background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Community Health Partners
05.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phones promptly and directed incoming calls to the correct offices.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Kept the waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Printed prescription requests and queries in compliance with practice protocol.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
Sales Associate
Robin & Co
06.2018 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma -
Mendota High School
Mendota, CA06.2016
Skills
- Multi-Line Telephone Systems
- Facility Safety
- Visitor Check-In
- Calendar Management
- Microsoft Office
- Making Appointments
- Organization Skills
- Billing and Payment Processing
- Reminder Calls
- Administrative and Clerical Support
Certification
BLS Certified
Languages
Spanish
Full Professional
Timeline
Receptionist
Community Health Partners
05.2021 - Current
Sales Associate
Robin & Co
06.2018 - 07.2019
High School Diploma -
Mendota High School
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