Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cruz Encinas

Queens,NY

Summary

Personable and diligent guest services candidate with over 5 years of experience at assisting and fulfilling guest needs. Strong communication, attention to detail, and computer skills. Looking forward to applying my set of skills to the success of the 1 Hotel.


Overview

6
6
years of professional experience

Work History

Guest Relations Manager

Highgate Hotels
10.2023 - Current
  • Key contributor to the development of the current VIP level program. The program remains highly effective to date, consistently delivering impactful guest outcomes.
  • Acted as the primary contact for VIP guests, offering personalized meet-and-greet services and conducting regular comfort calls to ensure their experience remained satisfactory.
  • Diligently review upcoming reservations to identify and document any special requests, ensuring seamless customer experiences.
  • Coordinated room upgrades or complimentary amenities when appropriate to exceed guest expectations without compromising revenue goals.
  • Monitored online reviews and feedback, identifying areas for improvement and implementing changes accordingly.
  • Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

Park Lane Hotel Security Officer

Securitas Security Services USA
03.2023 - 10.2023
  • Enhanced hotel safety by conducting regular security patrols and monitoring surveillance systems.
  • Assisted Front Desk and Concierge teams to ensure room readiness by conducting thorough room inspections and delivering essential items directly to guest rooms.
  • Demonstrated proficiency in MS Shift software to facilitate efficient package storage and delivery across the hotel.
  • Proficiently utilized OPERA software to access and manage guest information.
  • Helped direct our guest to our different outlets as well as recommend local stores, enhancing their overall experience.

Medical Courier

Lab Logistics
08.2022 - 01.2023
  • Drove attentively and adhered to safety protocols to guarantee lab samples, medical records, and essential supplies, arrived at their destinations securely.
  • Safely transported items from medical facilities to laboratories, ensuring secure and timely delivery.
  • Effectively managed time to ensure medical supplies were delivered promptly and within designated schedules.
  • Conducted accurate counting of specimens during transport to maintain integrity and documentation accuracy.
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.

Jackson Park Luxury Residential Concierge

Tishman Speyer
06.2021 - 07.2022
  • Managed a building with over 1,800 rooms, ensuring a welcoming and professional environment for residents.
  • Greeted all residents in a courteous and personalized manner, fostering positive guest experiences.
  • Provided orientation to new guests, introducing them to the property and offering information about local amenities.
  • Utilized Building Link software proficiently to access and update resident information accurately.
  • Managed key distribution by programming assigning, storing, and distributing keys to residents as needed.
  • Conducted surveillance camera checks,monitored elevator statuses and ensured smooth operation for resident convenience and safety.

Front Desk

Crunch Fitness
01.2019 - 03.2021
  • Welcomed and informed guests about gym memberships, pricing, and operating hours, ensuring clarity.
  • Scheduled appointments and provided follow-up support via email and phone, ensuring seamless customer service.
  • Maintained an Excel activity tracker to record daily sales, customer contact information, and appointment details, ensuring accurate documentation and reporting.
  • Managed company emails, organizing inbox with labels and categories to streamline communication and ensure timely responses.
  • Operated cash register efficiently, balancing totals at the beginning and end of shifts to maintain financial integrity and compliance.
  • Performed cleaning duties including sweeping debris, emptying trash cans, restocking fridge, and organizing weights ranging from 5 to 120 pounds, ensuring a clean and organized gym environment.

Walgreens- Rite aid/ Sales Associate

08.2018 - 12.2018
  • Greet customers and answer any questions about the store, product or sales
  • Manage the cash register, scan items and reboot computers
  • Efficiently process transactions within a busy, fast paced retail environment
  • Unload delivery trucks, operate unloading gear and carefully arrange all merchandise
  • Assist with stocking the isles and neatly put back all the unwanted items left behind by customers
  • Cleaning duties such as removing garbage bags and disposing of trash, cardboard boxes, junk etc
  • Sweep and mop the floors.

Education

Associate of Arts - Psychology

Queensborough Community College
Bayside, NY
06.2022

High School Diploma -

Newtown High School
Queens, NY
06.2018

Skills

  • Hospitality Industry Knowledge
  • Teamwork and Leadership
  • Proficient in advanced computer skills with ability to quickly learn and adapt to new programs
  • Time management skills

Timeline

Guest Relations Manager

Highgate Hotels
10.2023 - Current

Park Lane Hotel Security Officer

Securitas Security Services USA
03.2023 - 10.2023

Medical Courier

Lab Logistics
08.2022 - 01.2023

Jackson Park Luxury Residential Concierge

Tishman Speyer
06.2021 - 07.2022

Front Desk

Crunch Fitness
01.2019 - 03.2021

Walgreens- Rite aid/ Sales Associate

08.2018 - 12.2018

Associate of Arts - Psychology

Queensborough Community College

High School Diploma -

Newtown High School

Similar Profiles

CREATE PROFILE
Cruz Encinas