Cruz Freitag

Built and nurtured relationships with current and potential customers to improve service effectiveness.

Facilitated trust-building through solution-oriented interactions with doctor’s offices.

Made 100+ calls daily for medical chart retrieval, ensuring adherence to HIPAA standards.

Utilized quick decision-making skills for successful chart recovery in a time-sensitive industry.

Recognized as a top performer in chart retrieval metrics compared to peers.

Managed high volume of incoming calls and emails, consistently achieving response time of 6-8 minutes.

Investigated financial crimes through probing questions, building trust during investigations.

Received over 100 calls daily while making investigational calls to merchants.

Reviewed fraud and non-fraud claims to determine payment or denial based on gathered information.

Corrected errors identified in claims to ensure accuracy and compliance.

Demonstrated strong product knowledge to effectively address customer inquiries and provide accurate information.

Resolved complex customer complaints by actively listening and offering solutions within company guidelines.

Collaborated with cross-functional teams to ensure seamless resolution of escalated issues for VIP customers.

customer

Facilitating direct patient care through assistance with Activities of Daily Living (ADLs) like bathing, dressing, and eating, taking vital signs, and promoting patient comfort.

• Monitored detainee behavior to ensure safety and compliance with facility regulations.
• Conducted searches of individuals and property to prevent contraband entry.
• Assisted in managing inmate movement throughout the facility, ensuring secure transport.
• Responded promptly to incidents or emergencies, maintaining order and safety standards.
• Prepared detailed reports on incidents and daily activities for administrative review.
• Collaborated with law enforcement and legal personnel during detainee processing procedures.