Cruz Gonzalez
Los Angeles,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CalFresh Customer Service Representative
Los Angeles Regional Food Bank
02.2024 - Current
- Conduct follow-up calls to applicants in the CalFresh program to gather information and ensure accurate processing of applications.
- Provide excellent customer service by addressing inquiries, resolving issues, and offering assistance related to CalFresh benefits.
- Prescreen and referred clients to the CalFresh site based on nearest location.
- Maintain accurate and organized records of customer interactions and application details.
- Provide operational and administrative support to CalFresh outreach field staff.
- Responded proactively and positively to rapid change.
Footwear Manager
Dick's Sporting Goods, Inc
01.2021 - 02.2024
- Mentored and trained new team members, fostering a positive work environment and promoting professional growth.
- Led regular staff meetings to discuss performance metrics, goals achievement progressions, and address any concerns or challenges faced by the team members.
- Updated visual merchandising layouts in response to changing trends or seasonal demands for increased store appeal.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring overall satisfaction.
Sales Associate
Avon Sales Center
09.2016 - 03.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- I worked at Avon from Sept. 2016- Feb. 2018, then from June 2019- March 2020. (COVID)
Education
High School Diploma -
Benjamin Franklin High School
Los Angeles, CA06.2008
Skills
- Friendly, Positive Attitude
- Problem-Solving
- Time Management
- Multitasking Abilities
- Dependable and Responsible
- Great interpersonal skills
- Store Layouts
- Cash Handling
- Great with computer software and office equipment
- 14 years of Retail and Customer Service experience
Languages
English
Spanish
Certification
- Adult, Child and Infant, Pediatric CPR
- AED & First Aid
Makeup Certified
- Provide a wide variety of makeup services throughout Los Angeles.
- Collaborated with photographers to create desired makeup looks for photoshoots.
- Bridal makeup
- Bridesmaid makeup
- Party wear makeup
- Contouring techniques
- Color Theory
- Product Knowledge
Timeline
CalFresh Customer Service Representative
Los Angeles Regional Food Bank
02.2024 - Current
Footwear Manager
Dick's Sporting Goods, Inc
01.2021 - 02.2024
Sales Associate
Avon Sales Center
09.2016 - 03.2020
- Adult, Child and Infant, Pediatric CPR
- AED & First Aid
High School Diploma -
Benjamin Franklin High School
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