Cruz Lora
Temecula,CA
Overview
8
8
years of professional experience
1
1
Certification
Work History
2nd Shift Supervisor
Virginia Transportation Corporation
07.2023 - Current
- The Production Supervisor is responsible for supervising multiple discipline production processes and employees
- Supervise production employees in the facility
- Schedule work on multiple production processes
- Complete performance of employees
- Expedite orders through the shop to meet schedules
- Understand the manufacturing process, both metals, oil, and painting
- Provide documentation and reports required by management
- Continually review process improvements
- Maintain safety focus in facilities at all times
- Maintain focus on quality of products produced
- Implement and maintain PPE throughout the shop floor
- May perform other duties as assigned
Sales/Customer Service Representative
DIRECT COMMUNICATIONS
10.2022 - 06.2023
- I'm responsible for keeping track of customer journeys in Fiber internet orders interacting with customers across channels and platforms, and coordinating with all internal stakeholders such as product design or development, sales, marketing, account management and so on, in order to keep fine-tuning the customer's experience.
- I do also help and review in Marketing Ads and fliers in Spanish.
Shift Leader
Amy's Kitchen
01.2021 - 10.2022
- Have a group of people that work on my line and make sure the line is running and make sure quality is being met.
Bilingual Sales Consultant
Phil Meador
08.2017 - 12.2020
- Help my customers into reliable vehicles by helping them figure out what monthly payments they can afford and working with banks to get them approved
- I work with my follow up calls of previous customers and also help bilingual customers in many parts of the store by translating for my customers or my fellow co workers
Technical Support Executive
Derive Systems
01.2019 - 01.2020
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment
- Worked for both SCT and Bulky Dog products
Tech Support
Derive Systems
01.2019 - 01.2020
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment
- Worked with Bulky dog and SCT products
Assistant Manager/Manager
Security Finance
03.2016 - 04.2017
- Develop and maintain customer relations
- Provide exceptional customer service
- Maintain office cash with accuracy and security
- Achieve account gain through proven loan judgment and effective customer solicitation
- Ensure compliance with state and federal lending regulations and Company policies
- Ensure prompt completion of loan applications
- Minimize delinquent debt through collection activities both by telephone and mail
- Ensure compliance with company record keeping procedures
Education
General Studies - General
Highland Senior High School
Pocatello 05.2009
Skills
- Bilingual (10 years)
- Data Entry (2 years)
- Multi-Line Phone System (3 years)
- Organizational Skills (5 years)
- Billing (2 years)
- Time keeping (3 Years)
- Customer Service (5 years)
- Excel (3 years)
- Filing (3 years)
- Finance (2 years)
- Fax (5 years)
- Kronos (2 years)
- Marketing (3 years)
- Sales (4 years)
- Windows (5 years)
- People Person (10 years)
- Word (5 years)
- Collections (3 years)
- Translation
- Spanish
- Shift Management (3 years)
- Interpretation
- Typing (95 words per min)
- Administrative Experience
- Computer Skills
- Front Desk
- Human Resources
- Microsoft Office
- Retail Sales
- Hotel experience
- Accounting
- Banking
- Loan Officer Experience
- Loan Origination
- Credit Analysis
- Payroll
- Microsoft Outlook
- Office Management
Certification
- NMLS
- Food Handler Certification
Timeline
2nd Shift Supervisor
Virginia Transportation Corporation
07.2023 - Current
Sales/Customer Service Representative
DIRECT COMMUNICATIONS
10.2022 - 06.2023
Shift Leader
Amy's Kitchen
01.2021 - 10.2022
Technical Support Executive
Derive Systems
01.2019 - 01.2020
Tech Support
Derive Systems
01.2019 - 01.2020
Bilingual Sales Consultant
Phil Meador
08.2017 - 12.2020
Assistant Manager/Manager
Security Finance
03.2016 - 04.2017
General Studies - General
Highland Senior High School
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