Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cruz Matcha-Peckham

New Bedford,MA

Summary

I'm an outgoing individual who takes pride in working for a company that I truly love. I enjoy exceeding in monthly and daily sales goals. I provide excellent costumer service as well as knowledge in products that I'm selling and promoting. I'm a very determined and self-disciplined individual. I love working with others in a team as well as by myself.

Overview

7
7
years of professional experience

Work History

Package Handler

Ups Store
03.2021 - 06.2023
  • Followed safety regulations to maintain safe work environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Helped costumers in a respectful way and always provided a solution no matter what the problem was.
  • Followed verbal and written instructions to properly move and ship products.
  • Built strong relationships with customers and vendors through excellent customer service.
  • Monitored and tracked shipment progress to confirm on-time delivery.
  • Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
  • Followed supervisor instructions to complete tasks on time.
  • Made photo copies of important documents for costumers.
  • Trained new employees on how to take drop off packages, how to consolidate returns into a master box, how to take passport photos and how to process returns.

Sales Associate

Target
03.2018 - 03.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Excelled in Red card credit card signups for monthly goals.
  • Answered questions about store policies and addressed customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Interacted with guests in friendly and knowledgeable way.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Business Owner

Style Your Hair
02.2016 - 02.2018
  • Engaging in costumers by passing out free samples for their hair and showing them products I had for sale.
  • I demonstrated how 100% ceramic hair straighteners, curling irons, caused less damage to your hair and sold them to costumers as well as up selling costumers to purchase additional hair care products such as hair serums, hair masks, shampoo and conditioner.
  • I exceeded in monthly sales goals that I had set for myself.
  • I ordered and kept track on inventory.
  • I trained new employees on how to make sales and exceed in sales goals.


Education

High School Diploma -

Somerset Berkley Regional High School
Somerset, MA
06.2013

Skills

  • Exceeded monthly sales goals
  • Exceeded monthly goals with getting new credit card signups
  • Exceeded on getting costumers to purchase extended warranty programs
  • Excelled in upselling to costumers
  • Provided exponential costumer service
  • Keeps track of inventory with no errors

Timeline

Package Handler

Ups Store
03.2021 - 06.2023

Sales Associate

Target
03.2018 - 03.2019

Business Owner

Style Your Hair
02.2016 - 02.2018

High School Diploma -

Somerset Berkley Regional High School

Similar Profiles

CREATE PROFILE
Cruz Matcha-Peckham